Ghobash GroupResident Engineer
AI in this role
Established in 1982 as a leading Office Automation Solutions provider for the UAE and the wider region, GCG Enterprise Solutions is a turnkey tech solutions provider offering Print Solutions, IT Services, AV and Digital Transformation Solutions. Partnering with leading technology vendors, GCG creates bespoke solutions and services for key industry sectors.
JOB SUMMARY
Responsible for the installation, commissioning, preventive maintenance, troubleshooting, repair, and technical support of Multi-Function Printers (MFPs), printers, scanners, and related document management equipment at customer sites. The position involves diagnosing hardware and software, carrying out corrective and preventive maintenance; replacing defective components and consumables; installing firmware and software; and configuring devices according to customer requirements.
DUTIES & RESPONSIBILITIES
Install, configure, commission, and test new MFPs and printers at customer locations.
Conduct preventive maintenance
Diagnose and resolve Hardware and software related faults.
Analyze machine error codes and diagnostic information to identify root causes.
Repair and replace defective components, assemblies, and parts.
Install and update firmware, drivers, and Embedded software.
Attend breakdown/service calls and ensure timely resolution in line with agreed SLAs.
Conduct routine machine inspections and identify potential failures before they occur.
Maintain adequate control of assigned spare parts, consumables, tools, and equipment.
Record parts replaced and service activities accurately in the service management system.
Complete service reports, maintenance checklists, meter readings, and other required documentation.
Education
Diploma or Bachelor's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Information Technology, or a related technical discipline.
Experience
2–5 years of relevant experience in printer, MFP, copier, scanner, basic network troubleshooting and MPS Software.
Skills & Abilities
Strong knowledge of MFP/printer
Knowledge of TCP/IP, DHCP, DNS, network printing, and basic network troubleshooting.
Knowledge of Windows printing environments and printer drivers.
ACCOUNTABILITIES
Minimise unnecessary repair and replacement costs through effective troubleshooting and preventive maintenance.
Achieve agreed service KPIs and SLAs.
Ensure accurate service reports and documentation.
Maintain high customer satisfaction.
How we rate this
Resident Engineer at Ghobash Group rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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