Level

Novartis

Sales Representative - CRM, Penang

AI in this role

Job Description Summary

Sales Representative, CRM
Location : Penang

#LI-Hybrid

As a Sales Representative at Novartis, you will be a key driver of customer engagement and sales performance. Acting as the face of our customer experience approach, you will build trusted relationships with healthcare professionals, deliver meaningful value to customers and patients, and help drive sustainable growth in a compliant and ethical manner.

This role is ideal for a commercially driven professional who is passionate about creating customer-centric experiences, using insights to shape engagement strategies, and collaborating across teams to address unmet needs in healthcare.


 

Job Description

Major accountabilities: 

  • Drive competitive sales growth by developing and executing effective territory, account, and customer engagement plans.

  • Personalize customer engagement journeys for target healthcare professionals by leveraging customer preferences, available content, data insights, and multiple engagement channels.

  • Build long-term, trusted partnerships with healthcare professionals to strengthen collaboration and support improved outcomes for customers and patients.

  • Deliver memorable, customer-centric experiences by listening to customer needs and understanding the healthcare environment in which they operate.

  • Use available data sources to dynamically prioritize, refine, and adapt customer interaction plans.

  • Share customer insights with internal stakeholders to support the development of relevant product, indication, campaign, and engagement content.

  • Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs

Requirements: 

  • University degree in Life Sciences, Pharmacy or Science related

  • Minimum 1 year of experience in the pharmaceutical or healthcare industry.

  • Strong sales and customer engagement capabilities

  • Ability to communicate scientific and clinical information effectively to healthcare professionals

  • Strong planning, prioritization, and territory management skills

  • Commitment to compliance, integrity, and delivering high-quality execution


 

Skills Desired

Account Management, Commercial Excellence, Communication, Compliance (Inactive), Conflict Management, Cross-Functional Work, Customer Insights, Ethics, Healthcare Industry, Influencing Skills, Negotiation, Sales, Technical Skills (Inactive)

How we score this

Sales Representative - CRM, Penang at Novartis scores 36 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.

  1. AI Level 480 to 100
  2. AI Level 360 to 79
  3. AI Level 240 to 59
  4. AI Level 10 to 39

Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

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