Sales Support Manager - Customer Support
AI in this role
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Finance Manager
In this role, you will have the opportunity to lead a team of specialists who provide technical and order related assistance/support to the internal and external customers of ABB. Each day, you will oversee the process, definition, implementation, and execution of customer support. You will also showcase your expertise by achieving targeted levels of service quality, operational efficiency, and customer satisfaction.
The work model for the role is: onsite
This role is contributing to the {Finance} in {Xiamen China}. Main stakeholders are {ELDS} .
You will be mainly accountable for:
- Contract review
- Review company sales and purchasing contracts to identify the risks and revise the contract terms according to ABB policy and company requirement.
- Coordinate and get support from country legal, insurance and IP function, to ensure key contract terms are in line with ABB requirement.
- Support sales to negotiate with the customer for the contract terms, if required.
- Sales contract chop management, ensure all contracts to be stamped are in line with the approved T&Cs.
- Risk review
- Familiar with EL Division guideline and company policy regarding risk review.
- Initiate and complete risk review according to group guideline.
- Coordinate and lead the risk review meeting if required.
- Provide risk review training to sales and other functions.
- LOA&POA review
- Review and revise LOA and POA to ensure all LOA and POA issued could meet company requirement.
- Credit review:
- Perform customer credit review.
- Others: provide other commercial support if required.
Our team dynamics
You will join a {dynamic, talented, high performing} team, where you will be able to thrive.
Qualifications for the role
- Bachelor degree or above, major in Finance, Law, International trade, Economic related.
- A good understanding of Contract Law / Terms and Conditions. A good understanding of project risk analysis, at least 3-4 years of contract review experiences in related area.
- Good communication skill. Be fluent in both written and spoken English
- Good at Microsoft Software: Excel, Power Point etc..
- Work in strong sense of responsibility and good work attitude
- Be good competence on handling job under pressure;
- Strong cross function coordination skills, good teamwork spirit, problem-solving skill.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
How we score this
Sales Support Manager - Customer Support at ABB scores 34 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.
AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.
- AI Level 480 to 100
- AI Level 360 to 79
- AI Level 240 to 59
- AI Level 10 to 39
Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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