SCM Strategy & Operations Manager (D2C MX)

Position Summary

Role and Responsibilities

Role Overview

The SCM Strategy and Operations Manager will support Samsung Direct to Consumer (D2C) channel for Mobile Experience (MX) and will be responsible for 3 major areas: 1. Lead and Manage Next SCM and back-office integration, enhancements and Master Data Management for D2C 2. Work with all central teams to ensure D2C planned supply is timely secured and made available for sales (Stock transfer process and interface with central SCM, AP2, logistics and fulfillment teams) 3. Support Demand Planning analysis and provide insights to manage multi-channel inventory (s.com, BOPIS). The individual also is expected to drive both tactical execution and long-term strategic improvements, while championing the adoption of AI technologies and process automation to elevate supply chain efficiency and effectiveness across the organization.

Key Responsibilities

· Lead SCM Systems and back office for D2C MX business

· Manage D2C Master Data Management with strong understanding of supply chain systems and impact to planning and operations

· Lead enhancements and changes to Next SCM platform to support D2C operations

· Work on back-office integration with NSCM, NERP and D2C Platform

· Lead integration of AI technologies into SCM processes, conducting process engineering to identify workflow automation opportunities and deploying agentic AI solutions that improve decision-making and reduce manual effort.

· Develop and implement automation and process solutions that enhance operational efficiency and deliver an improved end-to-end customer experience.

· D2C Supply and Inventory Management

· Ensure weekly planned supply is allocated, received and transferred to Ecommerce Warehouses timely to make the inventory available for sales

· Lead supply related conversations with Central SCM and AP2 teams for supply allocation, prioritization on weekly basis

· Work with central SCM team and Suwon GOC team for SOP confirmation, getting approvals for exceptions for productions and all other operational planning

· Communicate supply lead times for all Estore sub-channels including SMB and other omni-channels and reconcile inventory between sub-channels

· Balance and optimize supply between all sub-channels providing deeper insights

· Demand Planning analysis for multi-channel inventory

· Evaluate demand forecasts across categories and proactively manage supply needs by providing inventory analytics

· Evaluate and relocate supply between sub-channels

· Approve SOPs, manage emergency supply requests, work with central teams and Suwon office to secure supply

Additional responsibilities:

· Manage centralized aging across all Ecommerce Inventory

· Support buy-box management

· Monitor and optimize key supply chain KPIs, identifying and closing gaps between plan and actuals to ensure a smooth, uninterrupted flow of goods through the fulfillment network.

· Lead cross-functional collaboration with Central SCM and AP2 teams, Operations, Planning, Logistics, and Product teams to align on shared goals and facilitate execution against revenue targets.

· Conduct root cause analysis using Tableau, Excel, and SAP to diagnose execution defects and translate findings into scalable process improvements that prevent recurrence.

· Drive cross-functional capacity initiatives and deliver regular program updates — weekly and monthly — to stakeholders including Directors and VPs.

Skills and Qualifications

Qualifications:

· 8-10 years’ experience in Supply Chain Management, Forecasting, Innovation

· Bachelor's degree in Supply Chain Management or analytical field; Master’s degree in Supply Chain Management, Analytics/STEM related degree or MBA preferred.

· Experience in leading cross functional resources in a matrix organization

· Proven experience in inventory management, preferably within the eCommerce or retail industry.

· Strong analytical skills with the ability to interpret data and translate into actionable insight with hands-on with advanced excel and Tableau

· Excellent communication and collaboration skills to work effectively with cross-functional teams.

· Proficiency in inventory management software and ERP systems.

· Proficiency of managing Master Data and supply chain system configuration

· Hands-on with using agentic AI for supply chain/operations

· Knowledge of supply chain best practices and inventory optimization techniques.

· Ability to work in a fast-paced environment and manage multiple priorities effectively.

· Strong problem-solving skills with a focus on continuous improvement.

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Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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