Senior Group Sales Agent

Description

Qatar Airways Group continues to connect people and businesses worldwide through a global network and a commitment to service excellence. The Sales Operations function supports commercial objectives by driving revenue opportunities, strengthening customer relationships, and delivering high-quality support to group travel customers and partners.

About the Role:

Based in Paris, France, the Senior Group Sales Agent supports the station in handling and negotiating group business and seat allocations in line with company processes and sales strategy. The role is responsible for generating group revenue opportunities, supporting customers on group-related matters, managing negotiated space and allocations, and contributing to the achievement of commercial targets while maintaining Qatar Airways service standards.

Key Responsibilities:

• Contribute to the achievement of station budget targets by increasing group sales and maximizing revenue opportunities.
• Report market practices and competitor sales conditions, recommending improvements supported by business justification.
• Identify customer requirements, assess group travel needs, and provide suitable solutions that support revenue growth.
• Build and maintain effective relationships with existing customers and business partners.
• Work toward meeting or exceeding agreed commercial objectives and performance targets.
• Manage the end-to-end group sales process, including quotations, group creation, customer follow-up, and monitoring of group performance.
• Coordinate contract issuance, materialization follow-up, penalty collection where applicable, and monthly reporting activities.
• Support and manage allocation activities, including negotiated seat requests, allocation monitoring, and seat release actions.
• Monitor allocation and group materialization levels and implement tracking tools to support performance management.
• Deliver high-quality customer service while ensuring compliance with company policies and procedures.

Be part of an extraordinary story.

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualification

About You

• High School Qualification with a minimum of 2 years of job-related experience; or bachelor’s degree (or equivalent) with a minimum of 1 year of job-related experience.
• Experience or exposure to fares and ticketing activities.
• Awareness of Amadeus systems.
• Well versed in Microsoft Office applications.
• Good written and spoken French and English communication skills.
• Strong customer focus with the ability to build effective working relationships.
• Ability to resolve problems, work independently, and deliver results against objectives.
• Demonstrates integrity, professionalism, and compliance with company standards.
• Must currently have the legal right to live and work in France at the time of application.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.