Senior Manager, Product Manager - AI Acceleration

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

The Product Manager for the AI Acceleration team plays a critical role in achieving our goal of reimagining the status quo and finding new value creation opportunities. This is a transformational leadership role where you will lead a large cross-functional team through the entire product lifecycle all the way from initial research to proposing solutions and shipping. You will work closely with a team of product managers while partnering with designers, engineers, data scientists, and business partners to leverage various AI capabilities to deliver customer-facing solutions. Through this collaboration, you will help to shape the product strategy and deliver innovative experiences that meet the unique needs of our customers as the ongoing AI revolution transforms our society and industry.  

Your product forms a key cornerstone of Capital One’s future blending human-centered servicing needs with a deep technical understanding of the rapidly developing state of language models. To be successful, you will need a deep passion for language research, methods, Generative AI, and designing AI agents. You will apply product-centric thinking to identify and resolve complex problems, delivering intuitive solutions that improve both the associate and customer experience. You must be equally comfortable navigating technical development with our engineering and data science partners as you are educating and advocating for these next-generation solutions with senior leaders to drive organizational alignment.

In this role, you will lead the strategic product definition and delivery of a centralized agentic evaluation and observability framework. You will partner with our engineering and platform teams to build the foundational infrastructure that multiple teams can leverage—using multi-tier evaluation systems (deterministic guardrails, online LLM-as-Judge, and offline golden-dataset validation on large scale streaming data platforms)—that allows our agentic ecosystem to scale reliably and securely. By standardizing how we audit and measure agent performance across the Bank, you will directly enable cross-LOB tool reuse, compliance transparency, and continuous model improvement.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR

• Bachelor's degree in any field and at least 4 years of Product Management experience 

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).