Product Manager - Technical, Customer Experience and Business Trends

Amazon is hiring a Product Manager - Technical, Customer Experience and Business Trends for a remote role open to applicants in United States. It pays $129k-$175k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Uses AI ●●○○: an ordinary role that requires AI tools.
This is listed as a remote role.
The posting mentions AWS, product management and customer experience among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Advise senior leadership on AWS product direction and customer experience improvements, focusing on AI services and GenAI/Agentic AI applications.

AWS

product-managementcustomer-experienceproof-of-conceptdata-analysis

Amazon's Customer Experience and Business Trends (CXBT) is seeking a Product Manager - Technical to directly influence the direction of AWS product through the customer experience lens. We seek a technically proficient person to join our team working with AWS leadership to deliver innovative products to customers worldwide. We are the independent internal product consultants that advise senior leaders on product direction and CX improvements.

This role needs a person who is passionate to understand about the best possible customer experiences across AWS services. They stay on top of technical innovation and advances in the industry, with an eye on identifying opportunities where AWS can positively impact CX the most. This role requires dive deep into current and future customer needs, and deliver actionable insights that drive development of continuously improving AWS products, customer workflows, and features. Primary deliverables are reports with narratives that cover both the qualitative and quantitative aspects of customer use cases for specific AWS offerings which are presented to senior AWS leadership to influence them in products like AI Services, GenAI/ Agentic AI customer applications etc. to deliver the best customer experience. This role allows a person to explore different parts of AWS with a strategic vantage point.

The person will excel at influencing stakeholders without formal authority, across a wide range of technical profiles and seniority levels. They are comfortable with hands-on work using cloud services, write well, and their verbal communication is concise and perceptive. They tirelessly advocate on behalf of customers and escalate immediately when they believe course correction is needed. Finally, they deliver results without compromising on quality.

Key job responsibilities
- Design and build proof of concept experiments that best describe the quality (performance and ease of use) of the customer experiences of AWS products and services
- Collaborate with engineering and science teams to build products and processes for efficient performance evaluations of AWS services
- Develop roadmap for evaluations by synthesizing AWS product plans, customer needs, and industry trends
- Own entire evaluation lifecycle from scoping, to execution, to delivery of findings and recommendations on CX of AWS products to AWS leadership through crisp narratives
- Continuously absorb and share knowledge about the latest product and scientific developments relevant to AWS/cloud space with a focus on AI services, and AI applications

A day in the life
Depending on the stage of the study that you own, you may:
- Do exploratory research to understand industry trends and customer use cases. This may involve learning new areas, talking to experts across science/ engineering/ solution architects/ sales, customers etc.
- Build the customer use case using AWS or other required cloud services to evaluate the customer experience and performance.
- Work with engineering and science teams, as needed to build new CX evaluation capabilities.

- Consolidate your insights in crisp narratives for AWS product leadership, influencing the product roadmap and helping to remove CX pain points.

Continuous learning is always a constant.

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our team offers high quality work that drives significant customer impact with good work life harmony.

Basic qualifications

- 4+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience
- Bachelor's degree

Preferred qualifications

- Knowledge of agile product development and life-cycle management process
- Experience leading cross-functional teams to deliver products and online services on tight deadlines

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 129,200.00 - 174,800.00 USD annually

How we rate this

Product Manager - Technical, Customer Experience and Business Trends at Amazon rates 50 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Product Manager - Technical, Customer Experience and Business Trends is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The listed salary is $129k-$175k a year.
The role is based in US, WA, Seattle and is marked remote.
The job was posted on September 24, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Product ManagementCustomer ExperienceProof Of ConceptData AnalysisAWS

Questions you could be asked

Tell me about a project where product management was part of your work. What did you do?
Tell me about a project where customer experience was part of your work. What did you do?
Tell me about a project where proof of concept was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Walk me through how you've used AWS in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Product Management, Customer Experience, Proof Of Concept, Data Analysis, and AWS. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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