Commonwealth Bank of Australia
Senior Manager Workforce Planning
AI in this role
Own workforce planning for retail operations while embedding advanced forecasting and AI-enabled planning capabilities.
Commonwealth Bank is Australia’s leading financial institution, committed to delivering exceptional outcomes for our customers, businesses and communities.
Retail Operations plays a critical role in supporting our customers and frontline teams, delivering operational services at scale across a diverse and complex portfolio.
We are evolving our workforce planning capability to better connect customer demand, workforce capacity and operational performance—enabling faster, smarter workforce decisions.
Location: Sydney/Perth preferred
As Senior Workforce Planning Manager, you will own workforce planning for Retail Operations portfolios, partnering with senior leaders to translate customer and business demand into robust forecasts, capacity plans and actionable workforce decisions.
Working across short, medium and longer-term horizons, you will bring together demand, workforce availability, productivity and operational performance to anticipate capacity requirements and recommend actions across workforce allocation, hiring, training and cross-skilling.
You will also help embed advanced forecasting, analytics and AI-enabled planning capabilities, supporting our shift from reactive workforce planning towards a more proactive and data-driven workforce intelligence capability.
Do work that matters
- Own workforce planning for your portfolio – connect business demand, capacity and operational performance to support better workforce decisions
- Shape strategic and operational decisions – provide senior leaders with clear recommendations and trade-offs across capacity, allocation, hiring, training and cross-skilling
- Lead forecasting and capacity planning – translate demand, workload trends, FTE, leave, shrinkage and productivity into robust workforce requirements
- Develop scenarios and recommendations – identify capacity gaps and opportunities and inform decisions across allocation, hiring, training and cross-skilling
- Influence through insight – act as a trusted adviser to senior leaders, constructively challenging assumptions and translating complex analysis into clear actions
- Embed proactive planning rhythms – connect demand, capacity and performance through structured daily, weekly and monthly planning
- Improve planning outcomes – monitor forecast accuracy, challenge assumptions and continuously improve workforce utilisation, productivity, service and cost outcomes
- Champion new capability – embed advanced forecasting, analytics and AI-enabled tools into workforce planning and identify opportunities to improve how workforce decisions are made
WE’RE INTERESTED IN HEARING FROM PEOPLE WHO HAVE
- Strong experience in workforce planning, capacity planning, demand forecasting or operational planning within a large or complex environment
- Demonstrated ability to own workforce planning outcomes and influence senior leaders on complex workforce and capacity decisions
- Strong analytical and commercial capability, with an understanding of demand, capacity, productivity, service and cost
- Strong stakeholder management and influencing skills, with confidence partnering with and constructively challenging senior leaders
- Ability to translate complex information into clear insights, recommendations and actions
- A continuous improvement mindset and curiosity about how analytics, automation and AI can improve workforce decisions
Why this role
- Own workforce planning across a complex operational portfolio
- Act as a trusted adviser to senior operational leaders
- Influence real decisions across capacity, allocation, hiring and workforce capability
- Gain high visibility and exposure to senior operational leaders
- Help embed evolving forecasting, analytics and AI-enabled workforce planning capabilities
- Deliver tangible customer, people and commercial outcomes
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 11/10/2026How we rate this
Senior Manager Workforce Planning at Commonwealth Bank of Australia rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.
Uses AI. An ordinary role that requires AI tools.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where workforce planning was part of your work. What did you do?
- Tell me about a project where capacity planning was part of your work. What did you do?
- Tell me about a project where forecasting was part of your work. What did you do?
- Tell me about a project where data analytics was part of your work. What did you do?
- Tell me about a project where operational performance was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Workforce Planning, Capacity Planning, Forecasting, Data Analytics, and Operational Performance. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list — this role treats it as a required part of the job.
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