Senior Product Designer, Knowledge Graph | NASA | Remote

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

This is a remote position. We are looking for candidates in the US and Canada (East Coast US/Canada preferred, open to other time zones for exceptional candidates).

The Opportunity:

As a Senior Product Designer at Grafana Labs, you will join a growing Product Design organization of more than 25 designers, researchers, engineers, and design leaders distributed across six continents. You will work within a 100% remote R&D organization, so strong, proactive remote communication, collaboration, facilitation, and relationship building skills will be essential to your success.

As Senior Product Designer for Grafana Cloud’s Knowledge Graph, you'll design experiences for the context layer of Grafana Cloud that powers our entity graph, entity catalog and RCA workbench. Knowledge Graph automatically discovers services, infrastructure, and databases from the telemetry teams already have, maps how they depend on each other, and runs anomaly detection. This gives engineers, SREs, and their agents an up to date picture of their systems. We want anyone to be able to understand a system and resolve an incident faster, without writing queries or maintaining alert rules, not just the one person who happens to know it best.

Over time, you will develop deep expertise in your product area and associated customer and user personas, use cases, and workflows, which will enable you to design tailored, role-driven experiences.

You will also have an opportunity to contribute to the evolution of the Product Design team at Grafana by coaching and mentoring other designers, collaborating on team internal initiatives, and helping evolve new ways of working, learning, and having fun together as the team scales.

What You’ll Be Doing:

• Enabling customers to easily understand and explore how their systems connect to each other. Find clear, simple ways to show complex, constantly-changing information without overwhelming the user
• Translate research and data to experiences that are easy to digest and break down complexity
• Tailor the experience to different target audiences, covering multiple user perspectives
• Work cross-functionally with peers and leaders in engineering, product management, technical writing, and GTM functions, as well as other members of the Product Design team
• Prioritise for delivering impact while balancing business priorities, customer wishes and technical considerations 
• Document user needs and pain points, design directions, UX trade-offs, and detailed designs for specific features and enhancements
• Execute research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and members of the Grafana user community

What Makes You a Great Fit:

• 7+ years of relevant design experience working on B2B/enterprise software products, ideally designing tools and services for developers or other highly technical users
• A portfolio of effective designs for complex products delivered in a fast-paced environment
• Experience running qualitative research in complex fields, building empathy with users and humans, their needs and pain points even when you have very little in common with them
• Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations
• Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind
• Attention to detail and willingness to learn about a complex, very technical product space
• Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy

Bonus Points For:

• Experience designing complex, data-dense interfaces with a focus on clarity
• Ability to rapidly gain an understanding of a technical domain and associated customer needs and user workflows in order to design effective experiences within that domain
• Domain knowledge or experience related to observability, cloud infrastructure, and/or database monitoring
• Experience helping design teams, especially at engineering led companies, level up their practice, collaboration with partner functions, and user and organizational impact

When you apply, please:

• Provide an example of an experience where decision-making in a complex area is made easy through a well-curated UI. Add a sentence or two about what you believe makes it effective.

Compensation & Rewards:

In Canada, the Base compensation range for this role is CAD $145,000 - CAD $182,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. 
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote