Senior Project Manager

Role Overview

• The Project Manager is responsible for end-to-end delivery of telecom and enterprise service projects, ensuring alignment with customer commitments, operational KPIs, and financial targets. The role acts as the primary interface between delivery teams, customers, and leadership, driving execution across infrastructure, service operations, and migration initiatives.

Key Responsibilities

• Own and deliver end-to-end project lifecycle (initiation → closure) for telecom or managed services projects

• Manage customer engagements, ensuring scope, timelines, and contractual obligations are met

• Build and maintain detailed project plans, including milestones, dependencies, and resource allocation

• Track and control project financials (revenue, cost, margin, forecasts)

• Identify and manage risks, issues, and escalations, especially in multi-vendor environments

• Coordinate across cross-functional teams (network, infrastructure, service delivery, operations)

• Lead status reporting to stakeholders (customers, leadership, top management, sales)

• Drive governance and compliance (internal processes, audit readiness, contractual adherence)

• Manage change requests, scope evolution, and customer approvals

• Ensure successful handover to operations

Core Skills & Competencies

• Strong experience in telecom / cloud  infrastructure / managed services environments

• Deep knowledge of project management disciplines (scope, schedule, cost, risk)

• Ability to manage complex, multi-country or multi-team deliveries

• Strong stakeholder management, especially with enterprise customers

• Experience with Agile / hybrid delivery models

• Proficiency with tools like Jira, MS Project, dashboards (Power BI), Confluence, or internal reporting tools.

• Strong financial and commercial understanding

• Ability to operate under pressure and ambiguity in delivery environments

Experience & Qualifications

• Bachelor’s degree in Engineering, IT, Telecom, or related field

• 5–10+ years of experience in project delivery within telecom or IT services

• Proven experience managing large-scale or strategic customer projects

• Certifications preferred:

  • PMP /

  • Agile / Scrum / SAFe (desirable):

Behavioral Expectations

• Strong ownership mindset (delivery accountability end-to-end)

• Customer-first approach with focus on value and satisfaction

• High resilience and ability to manage escalations and executive pressure

• Excellent communication across technical and business stakeholders

• Collaborative leadership style across distributed teams

Key Deliverables

• Project charter and execution plan

• Financial tracking (budget vs actuals, forecasts)

• Risk & issue management logs

• Executive status reports (weekly/monthly)

• Customer governance materials (QBRs, steering committees)

• Transition-to-operations documentation