Shift Manager, Amazon Logistics

AI in this role

Manages day-to-day delivery station operations, sorting activities, safety protocols, and a team of associates and process assistants.

shift-managementlogisticsteam-leadershipsafety-audits

At Amazon, we're working to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world, and we distribute millions of products each year to our loyal customers.

We are seeking a Shift Manager, based in Guadalajara, MX, to join the Amazon Logistics team. You will be responsible for the day-to-day management of the delivery station, overseeing the under-the-roof (UTR) operation that focuses on the end-to-end process inside the building. You will lead a team of Process Assistants and Associates in daily activities, including operational execution, performance reviews, training sessions, and communication with stakeholders and senior leadership.

Responsibilities may include, but are not limited to:
-Promoting a culture of safety
-Ensuring that people are properly trained and their needs are addressed so they can focus on their jobs
-Supporting and assigning job duties to process assistants and associates
-Adapting to sudden changes and growth according to operational necessities, due to the nature of Amazon's business
-Tracking and monitoring sorting operations and driver dispatch
-Helping with in-station operations: receiving, scanning, lifting, and moving shipments up to 25 kg

#AmazonMexico

Key job responsibilities
-Manage staff, resources, consumables, and key metrics for the delivery station.
-Coordinate operative meetings, communicate with support areas, handle proper escalations, and analyze data.
-Plan shifts, audit plans, and execute daily operations.

A day in the life
1. Conducts Gemba walks and audit plans
2. Manage shift start-ups
3. Execute safety audits, walks, and meetings
4. Verify daily operations plan, volume, attendance, and route planning
5. Engage with associates, completes performance audits, and conduct quality inspections
6. Complete reports (Daily Ops Plan, Daily Call Outs, End of Shift Report) and address any discrepancies in reporting tools
7. Holds end-of-shift meetings with leadership team to review performance opportunities and establish action plans
8. Perform shift handoff to incoming Shift Manager (in person or email) and preview next-day plans

Basic qualifications

- Bachelor's degree or equivalent
- Speak, write, and read fluently in English
- 1+ years of employee and performance management experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

Preferred qualifications

- 2+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we score this

Shift Manager, Amazon Logistics at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.

AI Level 480 to 100
AI Level 360 to 79
AI Level 240 to 59
AI Level 10 to 39

Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

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Skills and AI tools this role asks for

Shift ManagementLogisticsTeam LeadershipSafety Audits

Questions you could be asked

Tell me about a project where shift management was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?
Tell me about a project where safety audits was part of your work. What did you do?

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List these exact terms on your resume: Shift Management, Logistics, Team Leadership, and Safety Audits. An applicant tracking system matches the wording, not the idea.
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