Shift Manager Jr., Worldwide Operations s
AI in this role
Manage last-mile delivery station operations, team performance, safety metrics, and process improvements as a Shift Manager Jr.
Shift Manager Jr is the support for the completely last mile operations within a delivery station. The role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment. In addition, this role gives support in purchasing tools, services and consumables for the station.
The impacts of this position are:
Operational KPIs and cost goals in the strategic plan. The overriding goal is to maximize customer satisfaction and through this long term shareholder value.
Delivery Shift Manager Jr should coach and mentor the PA team (hourly) to ensure that performance objectives are met and building positive employee relations and bench strength for the organization. The successful candidate will continuously improve the efficiency of delivery processes and instill a culture of customer obsession, safety, and best-practice sharing. This role also serves as a thought partner with other internal teams like project team to launch new stations and design new delivery models.
Responsibilities:
· Create balance between “Work hard” and “Have fun” with associates under scope
· Ensure the team execution to accomplish the business goals
· Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
· Processes Mapping activities.
· Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
· Follow up the KPIs of operations within the delivery station.
· Actively supports and promotes organization change.
· Dive deep analysis of KPIs
· Support the ACES team, customer service or other upcoming goals.
· Measure drivers’ performance, discipline and customer experience service
· Internal audits execution.
· Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
· Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.
· Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes
Basic qualifications
- Work a rotating, flexible schedule, including nights, overnights, weekends and holidays. Able to work 40 hours/week, and overtime as required
- Bachelor's degree or equivalent
- Experience measuring key operational metrics (e.g., order cycle time, ship estimate accuracy, on-time and complete shipment, inventory record defect rate)
- Experience leading teams
Preferred qualifications
- 1+ years of experience directly managing others experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we score this
Shift Manager Jr., Worldwide Operations s at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.
AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.
- AI Level 480 to 100
- AI Level 360 to 79
- AI Level 240 to 59
- AI Level 10 to 39
Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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- Tell me about a project where operations management was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
- Tell me about a project where team leadership was part of your work. What did you do?
- Tell me about a project where kpi analysis was part of your work. What did you do?
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- List these exact terms on your resume: Operations Management, Process Improvement, Team Leadership, and Kpi Analysis. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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