SN - Key Account Manager - Jumia ( Full-Time )

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

Key account manager

Summary: We are seeking a dynamic and results-driven Key Account Manager to join our team. This role focuses on building and maintaining strong relationships with key clients, ensuring customer satisfaction and driving business growth through strategic account management.

Responsibilities:

• Develop and nurture long-term relationships with key accounts, serving as the primary point of contact.
• Identify client needs and provide solutions, ensuring high levels of customer satisfaction.
• Collaborate with internal teams to deliver tailored account strategies and solutions.
• Monitor account performance and provide regular updates and reports on progress and challenges.
• Negotiate contracts and agreements to maximize profit and client satisfaction.
• Continuously seek opportunities to upsell and cross-sell additional products or services.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience as a Key Account Manager or in a similar role.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Excellent organizational and multitasking abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to travel as needed to meet with clients and attend industry events.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders