First Mile & Last Mile Manager - Jumia (Full Time)

Jumia is hiring a First Mile & Last Mile Manager - Jumia (Full Time). Level rates it ; you can apply on Jumia.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions logistics, team management and route planning among its tools and skills.
Level classes it as a mid-level role.
Jumia has 23 other open roles on Level.

AI in this role

Lead and supervise first and last mile pickup and delivery operations to ensure efficiency, safety compliance, and exceptional customer service.

logisticsteam-managementroute-planningoperations-management

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

Job Overview

Hiring for Multiple Locations: Lagos | Oshogbo | Owerri/Asaba

The First and Last Mile Regional Manager will be responsible for leading and supervising pickup and delivery operations to ensure exceptional customer service and operational efficiency. This role involves managing a team of operators while driving performance improvements and maintaining compliance with safety and regulatory standards.

What you will be doing:

Lead and supervise a team of First Mile & Last Mile Operators to ensure timely and accurate execution of pickup and delivery operations
Assign daily tasks and routes to team members based on workload, priorities, and customer requirements
Provide guidance, training, and support to team members to enhance their skills, productivity, and performance
Conduct regular performance evaluations and provide feedback to team members to identify areas for improvement and recognize achievements
Monitor team performance and KPIs, such as on-time delivery, customer satisfaction, and vehicle utilization, and take corrective actions as necessary to meet or exceed targets
Coordinate with internal stakeholders, including Warehouse Operations, Procurement, and Customer Service, to optimize logistics processes and resolve any issues or challenges
Ensure compliance with all relevant transportation regulations, safety standards, and company policies and procedures
Maintain accurate records of pickup and delivery activities, vehicle maintenance, and driver performance
Foster a positive and collaborative work environment within the team, promoting open communication, teamwork, and a culture of continuous improvement

What we are looking for:

Bachelor's degree in Logistics, Transportation, or a related field is a plus
5+ years of experience in logistics operations, transportation, or delivery services, including 2 years in a leadership or supervisory role
Strong leadership and management skills, with the ability to motivate and inspire team members to achieve goals and deliver results
Excellent communication and interpersonal skills, with the ability to effectively interact with team members, clients, and other stakeholders
Strong organizational and problem-solving skills, with the ability to prioritize tasks, make decisions, and resolve issues in a fast-paced environment
Proficiency in using technology tools and systems for route planning, tracking, and reporting (e.g., GPS, route optimization software)
Ability to work independently with minimal supervision and as part of a team
Candidates must be based in one of the following locations: Lagos, Owerri/Asaba, Oshogbo

We Offer:

A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African e-commerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Please ensure to only apply for jobs with Jumia through our official website. Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.

How we rate this

First Mile & Last Mile Manager - Jumia (Full Time) at Jumia rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

First Mile & Last Mile Manager - Jumia (Full Time) is an open job at Jumia.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Nigeria.
The job was posted on September 17, 2026.
Seniority: mid.
Applications are handled by Jumia. Apply on Jumia

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

LogisticsTeam ManagementRoute PlanningOperations Management

Questions you could be asked

Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where team management was part of your work. What did you do?
Tell me about a project where route planning was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Logistics, Team Management, Route Planning, and Operations Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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