Level

Cisco

Software Engineer MuleSoft

Cisco is hiring a Software Engineer MuleSoft in San Jose, Costa Rica. Level rates it ; you can apply on Level.

AI in this role

Design and develop scalable enterprise solutions and integrations across platforms like Salesforce and backend systems.

salesforcemulesoftjavascriptpythonjavadockerkubernetes
ai-automationsoftware-engineeringbackendfrontendapi-developmentci-cd

Meet the Team
 
In today’s complex, fast-moving environment, our Go-To-Market and Customer Experience teams need more than just tools: they need a connected, consistent, and intelligent experience. That’s where we come in. The Cisco CETO (Connected and Engineering Transformation Office) mission is to operate and deliver solutions that drive: One Team. One Experience. One Cisco.

CETO is a team of builders, collaborators, and change agents. We bring together the expertise in CRM architecture, data governance, marketing, sales and partner compensation, AI and automation – all under one roof.

Your Impact
 

You will be a pivotal force in shaping Cisco's technological landscape, driving innovation to deliver exceptional customer and partner experiences. Collaborating across multi-functional teams, you will design, develop, and optimize scalable and robust technical solutions across diverse platforms, including Salesforce and advanced backend systems. Your expertise, often integrating cutting-edge AI/ML capabilities, will streamline critical business processes, enhance operational efficiency, and unlock new data-driven insights, directly contributing to Cisco's strategic goals and global impact. 

Minimum Qualifications

  • Education and Core Experience:
    Bachelor’s degree in Computer Science, Engineering, or a related field, with 3+ years of experience in software design, development, and delivery for web or cloud-based enterprise applications.
  • Technical Expertise  could be on any of these:
    • Front-End: Advanced skills in modern JavaScript frameworks (React, Angular, or Vue), TypeScript, HTML, CSS, and responsive UI/UX design.
    • Back-End: Expertise in server-side languages (Java, Python, Node.js, or C#), API development (REST/GraphQL), database design (SQL/NoSQL), and scalable microservices architecture.
  • Integration & Cloud Proficiency:
    Proven experience integrating with third-party systems and cloud platforms (AWS, Azure, or GCP), authentication (OAuth, JWT), and event-driven architectures.
  • DevOps & Engineering Excellence:
    Strong background in CI/CD pipelines, Git-based version control, automated testing, code reviews, and modern SDLC practices. Experience with containerization (Docker, Kubernetes) and monitoring tools is a plus.
  • Agile Mindset & Communication:
    Experience working in Agile teams, with strong analytical and problem-solving skills. Excellent English communication skills to collaborate effectively in global teams.

Preferred Qualifications

Proven leadership in technical design, code quality, and architectural decisions on cross-functional projects. Experience mentoring and developing junior engineers is highly valued. Passion for ongoing professional development through certifications, experimentation, or community engagement. Eagerness to explore and apply new technologies.

  • MuleSoft: Expertise in designing, developing, and deploying integration solutions using MuleSoft tools (API Manager, Design Center, Runtime Manager, Flex Gateway) and proficiency in DataWeave for data transformation, REST/SOAP Webservices.
  • Salesforce & Cloud Certifications:
    Salesforce Platform Developer/Administrator certifications, MuleSoft Developer/Architect, or equivalent cloud credentials (AWS, Azure, GCP). Demonstrated interest in expanding Salesforce or cloud expertise.
  • Analytical Thinking & Problem Solving:
    Proven ability to troubleshoot complex integration issues, propose enhancements, and leverage analytics or AI to improve system efficiency and data reliability.
  • Emerging Tech Skills:
    Interest in AI/ML, predictive analytics, intelligent automation, or low-code/no-code platforms.
  • Collaboration, Communication & Documentation:
    Excellent collaboration skills for working across technical and business teams, with strong communication and documentation habits to ensure clarity and effective knowledge sharing in a fast-paced, innovative environment.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

How we rate this

Software Engineer MuleSoft at Cisco rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

  1. ●●●● Builds AI80 to 100
  2. ●●●○ Works on AI60 to 79
  3. ●●○○ Uses AI40 to 59
  4. ●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

AI AutomationSoftware EngineeringBackendFrontendAPI DevelopmentCi CdSalesforceMulesoft

Questions you could be asked

  1. Tell me about a workflow you automated with AI tools, end to end.
  2. Tell me about a project where software engineering was part of your work. What did you do?
  3. Tell me about a project where backend was part of your work. What did you do?
  4. Tell me about a project where frontend was part of your work. What did you do?
  5. Tell me about a project where api development was part of your work. What did you do?

Adapt your resume

  • List these exact terms on your resume: AI Automation, Software Engineering, Backend, Frontend, and API Development. An applicant tracking system matches the wording, not the idea.
  • Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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