Solutions Design & Implementation Specialist (m/f/x)

AI in this role

Support the development and deployment of logistics and shipping technology solutions at UPS.

microsoft-officevisual-studiobiztalkms-sqlapi

solution-designimplementationtroubleshootingcustomer-supportproblem-solving

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Solution Design and Implementation Specialist (m/f/x) supports the development and deployment of UPS technology solutions to enhance customer shipping, visibility, and billing processes. This entry-level role involves assisting in solution design, implementation, and troubleshooting while collaborating with internal teams and customers. The ideal candidate has a strong interest in technology, problem-solving abilities, and a willingness to learn and grow within the organization.

Key Responsibilities:

Assist in analyzing customer requirements and contribute to solution design
Support the implementation of UPS Enterprise Technology (PLD/API & Access Point Solutions) within customer IT infrastructure
Conduct preliminary testing and troubleshooting to ensure solution functionality
Provide documentation and basic training for customers on implemented solutions
Collaborate with senior specialists and internal teams to align solutions with business needs
Stay informed about UPS technology offerings and industry trends

Qualifications:

Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience) preferred
Strong interest in technology and willingness to develop expertise in solution design
Basic experience with Microsoft Office; exposure to Visual Studio, BizTalk, or MS SQL is a plus
Strong analytical and problem-solving skills
Effective verbal and written communication skills in English (additional languages are a plus)
Ability to work in a team-oriented environment and take initiative in learning new technologies
Exposure to project management concepts is an advantage
At least six months employment track at current position in UPS (for internal candidates only)

Benefits:

Stable employment based on an employment contract
Social benefit package (including sport package, life insurance, health care, pension scheme, co-financing of corrective glasses, additional social benefits)
Wellbeing program – access to a platform of emotional support and coaching for our employees and their families
Access to a training platform enabling the development of various competences
Full training and support of the team after the implementation period
Equipment for work
Gaining valuable professional experience in an international environment
Using foreign language in daily business contacts
Employee referral program
Possibility to get involved and develop your passions by participating in employee committees (charity initiatives, sports committee, employee newsletter, etc.)

Before proceeding with the recruitment process, please familiarize yourself with the procedure at the following link: https://ups.pagetiger.com/bdpxpfu

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

How we rate this

Solutions Design & Implementation Specialist (m/f/x) at UPS rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Solution DesignImplementationTroubleshootingCustomer SupportProblem SolvingMicrosoft OfficeVisual StudioBiztalk

Questions you could be asked

Tell me about a project where solution design was part of your work. What did you do?
Tell me about a project where implementation was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Solution Design, Implementation, Troubleshooting, Customer Support, and Problem Solving. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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