Sr. Cloud Technical Account Manager, ES - NAMER - US-SUP

Amazon is hiring a Sr. Cloud Technical Account Manager, ES - NAMER - US-SUP in Boston, United States. It pays $177k-$239k a year and Level rates it ; you can apply on Level.

AI in this role

Serve as a senior technical advisor guiding enterprise customers on AWS cloud architecture and strategy.

awsec2s3dynamodbrdslambdacloudfront

cloud-computingtechnical-advisingrisk-management

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support Technical Account Managers (TAM) support our customers' creative and transformative spirit of innovation across all technologies including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

The TAM role is not directly hands on keyboard within the customer's environment for troubleshooting customer support issues rather you will work with appropriate engineers and service teams to see issues through to resolution.

More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.

Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy and resilient.

The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!

Key job responsibilities
• Work with appropriate engineers and service teams to see issues through to resolution, rather than being directly hands on keyboard within the customer's environment for troubleshooting customer support issues.
• Work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services.
• Effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

A day in the life
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
- Bachelor’s Degree in Computer Science, Math, or related discipline, and 7+ years of equivalent work experience or 9+ years of related work experience.
- 7+ years of technical engineering experience.

Preferred qualifications

- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- 7+ years of experience with operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
- Internal enterprise or external customer-facing experience as a technical lead
- Experience in Informational Technology operations
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
- Development in a distributed systems environment
- Experience in a 24x7 operational services or support environment
- Experience with AWS services and/or other cloud offerings

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 176,600.00 - 239,000.00 USD annually
USA, MA, Boston - 153,600.00 - 207,800.00 USD annually
USA, NY, New York - 169,000.00 - 228,600.00 USD annually
USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually

How we rate this

Sr. Cloud Technical Account Manager, ES - NAMER - US-SUP at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Sr. Cloud Technical Account Manager, ES - NAMER - US-SUP is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $177k-$239k a year.
The role is based in US, MA, Boston.
The job was posted on October 15, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Cloud ComputingTechnical AdvisingRisk ManagementAWSEc2S3DynamodbRds

Questions you could be asked

Tell me about a project where cloud computing was part of your work. What did you do?
Tell me about a project where technical advising was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?
What's a project where you used AWS hands-on?
Walk me through how you've used Ec2 in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Cloud Computing, Technical Advising, Risk Management, AWS, and Ec2. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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