Sr. Customer Success Manager, Amazon

Amazon is hiring a Sr. Customer Success Manager, Amazon in Shanghai, China. Level rates it ; you can apply on Level.

AI in this role

Drive seller growth, operational efficiency, and process automation as a Senior Customer Success Manager.

customer-successaccount-managementdata-analysisprocess-automation

Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products.

Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Senior Customer Success who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling ESM Team, providing critical support to drive greater efficiency, productivity, consistency, scalability, and impact. The successful candidate must be able to work directly, in a hands-on way, with multiple stakeholders and business teams, on multiple programs and projects at one time, as well as provide solutions that are highly usable, scalable, extensible, and maintainable. S/He needs to be passionate about his/her work, self-motivated, detail oriented and have excellent problem-solving abilities, as well as superb communication and program/project management skills, and will be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. The candidate will also be required to deal with highly ambiguous problems, identify root cause, devise and drive towards simple solutions to complex problems.

Roles and Responsibilities:

Act as an single owner in ESM team on selection/brand business domain and own business goal setting and team executions.
Drive business insights generation and provide guidance to account management team to help generate actionable next steps, and improve account management efficiency.
Accumulate in-depth Seller learning under each profile and generate business insights to help Sellers grow.
Co-work with multiple stakeholder / business teams to develop new business initiatives and translate into execution
Structures work flow across the team to effectively implement each workstream & related operational activities
Develop, implement and automate new and existing processes in a standardized and scalable format, while leverage global resources to drive improvement based on local needs whenever possible
Innovate to improve Seller experience via continuously engagement with internal partners to drive business process improvement through deeply data analysis and seller engagement practice
Work closely with Account Managers to manage and drive critical programs

Key job responsibilities
Key job responsibilities
Develop Product/Program Master plan for ESM, and build GTM(Go-to-market) plan.
Deliver business dive deep and seller experience management.
Build ESM PoV, to drive global/ multi-functional/ ESM level influence.

About the team
ESM New Selection Success CSM team aims to optimiIze seller experience in their new selection cold start journey.

About the team
ESM New Selection Success CSM team aims to ensure a high quality seller experience and optimiIze their experience in their new selection cold start journey.

Basic qualifications

- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience with Excel including complex formulas, pivot tables, and data manipulation

Preferred qualifications

- Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Customer Success Manager, Amazon at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Sr. Customer Success Manager, Amazon is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CN, 31, Shanghai.
The job was posted on October 14, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SuccessAccount ManagementData AnalysisProcess Automation

Also common in customer service jobs at this level

AI agents SQL AWS Python Azure Google Cloud

Pay

Typical customer service job: $106k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where customer success was part of your work. What did you do?
Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where process automation was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Success, Account Management, Data Analysis, and Process Automation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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