Sr. Director, Product Builder

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Opportunity

We’re building something different.

Our team is creating an AI-powered product development platform that transforms how Visa designs, builds and ships products. This toolchain uses a multi-agent architecture to guide product teams from early ideas to production-ready releases, with AI-driven feedback built into every step.

Today, the platform includes:

• Multiple specialized AI agents and structured workflow stages
• Integrated connections to other organizational agentic systems as well as traditional LOB applications
• The ability to generate structured, machine-readable product artifacts that build a robust product knowledge base and feed directly into modern development workflows

We’re looking for a senior product manager who doesn’t just define products—but helps build them. Someone who thrives in fast iteration cycles, partners closely with engineers, and is motivated to improve how product teams work every day.

What You’ll Do

• Build what you use
  Work directly within the toolchain as a daily user. Identify friction points in real time and rapidly ship improvements.
• Shape how we build products at Visa. At Visa scale.
  Leverage your product management experience to solve emerging challenges such as context management, flexible agentic workflows, scaled commercialization, etc.
• Obsess about product manager experience
  Our customers are Visa product managers, they need to not only leverage the tool chain but also love it and learn from it.   You will immerse yourself in their experience and optimize their user journey through adoption, training, usage and even contribution back into the tool chain.
• Expand the platform’s capabilities
  Partner with teams across Risk, Legal, Marketing, Customer Support, and Engineering to design and launch new workflows, agents, and capabilities.
• Use data to continuously improve
  Track adoption, usage patterns, and drop-off points. Use insights to prioritize enhancements and drive measurable improvements in productivity and outcomes.
• Drive ecosystem integrations
  Identify and prioritize integrations across Visa’s platforms (e.g., Microsoft 365, Dynamics, internal systems) to reduce manual work and improve product team efficiency.

Qualifications

Who You Are

• A product builder
  You have experience taking products from idea to launch and understand what it takes to deliver solutions that customers actually use and value.
• Highly collaborative
  You elevate those around you, work effectively across functions, and focus on shared outcomes over individual recognition.
• User-focused and empathetic
  You can simplify complex tools and concepts, helping others build confidence and capability without intimidation.
• Thoughtful about AI
  You have hands-on experience with generative AI tools and understand both their strengths and limitations. You’re excited about applying AI in practical, high-impact ways.
• Comfortable working close to technology
  You’re familiar working in technical environments—reviewing code, using version control, or collaborating closely with engineers—even if you’re not a full-time developer.

Experience

• 10+ years of product management experience, including ownership of at least one product from early development through launch
• Hands-on experience with generative AI tools (e.g., building workflows, automations, or prototypes)
• Familiarity working in technical environments (e.g., reading code, using Git, working with APIs or command-line tools)
• Experience in large, regulated or enterprise environments is a plus
• Knowledge of payments or fintech is helpful but not required

Information for US Applicants

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer