Sr. Manager, Change Lead – Patient Services Platforms

Use Your Power for Purpose

The Change Lead is responsible for driving change management for patient services technology and will be a key member of the leadership team. They identify and ensure user adoption challenges and transformation opportunities through the patient services process. The role collaborates cross-functionally to drive adoption, minimize disruption, and deliver expected business outcomes.

What You Will Achieve

General responsibilities

• Develop and execute change management strategies and plans, including communications, training, stakeholder engagement, and resistance management, for LSC transformation

• Conduct change impact assessments and stakeholder analyses to identify risks and readiness gaps for large programs

• Partner with project and program leads to integrate change activities into overall project plans and timelines

• Ensure change approaches align to enterprise change management methodology, tools, and templates

Program operations

• Partner with project sponsors and business leads to define and align change strategy and develop a ways-of-working framework that supports a seamless transition for impacted colleagues

• Collaborate with cross-functional partners, including IT, HR, Communications, and Training teams, on change readiness planning and execution

• Engage applicable field-facing and business colleagues, as needed, on change requirements and impacts

• Ensure that all change activities comply with applicable internal policies, quality standards, and data privacy guidelines

• Troubleshoot adoption challenges and other change-related issues, such as resistance, capability gaps, and process breakdowns

• Conduct reviews and reporting of change readiness and adoption data, identifying improvement opportunities and flagging risks to appropriate stakeholders

• Support modernization of digital tools and platforms to improve colleague and stakeholder engagement experience

Stakeholder and leadership engagement

• Coach senior leaders and people managers on their role as change sponsors and champions

• Provide regular guidance to project teams and stakeholders to ensure change milestones are met or exceeded

• Support and lead development of change plans and approvals; manage and monitor change activities to ensure alignment with program timelines and requirements

Communications and training

• Develop and manage communication plans, ensuring consistent, timely messaging across all levels of the organization

• Collaborate with internal partners, key stakeholders, and Pfizer Digital teams to create and refresh change-related content and materials

• Contribute to strategy and creative content for training resources intended to explain program benefits and new processes

Here Is What You Need (Minimum Requirements)

• Applicant must have a bachelor's degree with at least 6 years of experience; OR a master's degree with at least 5 years of experience; OR a PhD with 1+ years of experience

• Experience in change management, organizational development, program management, or related areas required

• Proven track record leading change on large-scale, cross-functional initiatives

• Demonstrated expertise in stakeholder management, communications planning, and training design and delivery

• Demonstrated success in a highly fast-paced setting

• Strong project management and organizational skills, with cross-functional teams of diverse colleagues

• Exceptional written and verbal communication skills, and prior experience presenting to senior leaders

Other Job Details:

• Last Date to Apply for Job: October 30, 2026

• Location: NYHQ

• Ability to travel based on business needs

• NOT eligible for Relocation Package

• This position is hybrid and requires working from site, 2 to 3 days per week

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act

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EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

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