Sr. Technical Account Manager, TAM
AI in this role
Provide technical account management and cloud strategy guidance to AWS enterprise customers across various technology domains including AI/ML.
At AWS Enterprise Support, we're looking for a Sr. Technical Account Manager (TAM) to support and influence our customers' creative and transformative spirit of innovation across all technology areas, including Compute, Storage, Database, Big Data, AI/ML, Application-level Services, Networking, Serverless, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises—serving as their advocate to AWS product teams.
Key job responsibilities
As a Senior TAM, you will craft and execute technical cloud strategies to drive customers adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS at our customer, and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.
You will provide advocacy and strategic technical guidance to plan and build solutions using best practices, and proactively keep the customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!
About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become
Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic qualifications
- 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
Preferred qualifications
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience with AWS services or other cloud offerings
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Mountain View - 176,600.00 - 239,000.00 USD annually
USA, CA, SAN FRANCISCO - 176,600.00 - 239,000.00 USD annually
USA, CA, San Diego - 153,600.00 - 207,800.00 USD annually
USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually
USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually
USA, NY, New York - 169,000.00 - 228,600.00 USD annually
USA, TX, Dallas - 153,600.00 - 207,800.00 USD annually
USA, TX, Houston - 153,600.00 - 207,800.00 USD annually
USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually
USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually
How we score this
Sr. Technical Account Manager, TAM at Amazon scores 10 out of 100 for how much of the daily work is AI. That makes it AI Level 1 of 4 (Little AI). The level is about AI in the job, not seniority.
AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.
- AI Level 480 to 100
- AI Level 360 to 79
- AI Level 240 to 59
- AI Level 10 to 39
Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where cloud strategy was part of your work. What did you do?
- Tell me about a project where enterprise architecture was part of your work. What did you do?
- What's a project where you used AWS hands-on?
- Walk me through how you've used Cloud Computing in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Support, Cloud Strategy, Enterprise Architecture, AWS, and Cloud Computing. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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