Student Intern, Collaboration Services System Programmer

Intel is hiring a Student Intern, Collaboration Services System Programmer in San Jose, Costa Rica. Level rates it ; you can apply on Level.

AI in this role

geminicopilot

Job Details:

Job Description:

Are you the person everyone turns to when technology stops working? Do you enjoy solving technical puzzles? Are you curious about how people collaborate across the globe using tools like Microsoft Teams, SharePoint, Outlook, OneDrive among others? Do you enjoy learning new technologies and finding creative ways to solve problems using AI. If so, this opportunity may be for you.

As a Student Intern, you will join a global support organization responsible for keeping collaboration services running smoothly for thousands of users worldwide. You'll gain hands-on experience troubleshooting enterprise technologies, partnering with experienced engineers, and helping customers stay productive every day. Our team provides global support for collaboration and productivity services that enable employees around the world to communicate, collaborate, and stay productive. We support a broad portfolio of Microsoft 365 and related technologies while continuously improving customer experience through innovation, automation, and operational excellence.

As a Student Intern, you'll gain hands-on experience in a global enterprise environment, develop valuable technical and customer support skills, and work alongside experienced professionals supporting technologies used at scale.

The primary responsibilities for this role will include, but are not limited to:

Troubleshooting incidents affecting Microsoft 365 collaboration services.
Supporting users experiencing issues with Microsoft Teams, SharePoint, Outlook, OneDrive, Smartsheet, and related technologies.
Assisting conference room users through remote diagnostics and troubleshooting.
Responding to incidents escalated from service desks, customers, or monitoring systems.
Partnering with engineering teams to investigate and resolve complex technical issues.
Documenting solutions and creating knowledge articles to improve support efficiency.
Using AI tools to accelerate troubleshooting and identify potential solutions.
Monitoring service health and helping drive incidents to resolution.
Collaborating with teammates across multiple geographic regions.
Contributing ideas that improve customer experience and operational excellence.

A successful candidate will have proven experience demonstrating the following skills and behavioral traits:

Enjoy solving complex technical problems.
Stay calm and focused when working under pressure.
Take ownership of issues from start to finish.
Are naturally curious and eager to learn.
Communicate clearly with both technical and non-technical users.
Believe in teamwork and knowledge sharing.
Adapt quickly to changing priorities and technologies.
Balance customer focus, quality, and speed.
Ability to learn quickly and adapt to changing priorities.
Excellent customer service mindset.
Ability to work effectively in a team environment.
Strong attention to detail and commitment to documenting solutions for future reuse.

Qualifications:

Minimum Qualifications:

Minimum qualifications are required to be initially considered for this position.

Currently pursuing a Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field.
Approximately two years remaining before graduation.
Basic understanding of Microsoft 365 technologies such as Microsoft Teams, SharePoint, Outlook, or OneDrive.
Experience working with Windows operating systems.
Basic understanding of database concepts and administration.
Advanced troubleshooting and analytical problem-solving skills.
Intermediate to Advanced English proficiency (both verbal and written).
Must have unrestricted - permanent right to work in Costa Rica.

Preferred Qualifications:

Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Experience supporting or administering SharePoint.
Experience with scripting or programming languages such as JavaScript, Python, PHP, or Bash.
Familiarity with automation concepts and process improvement initiatives.
Experience creating technical documentation or knowledge articles.
Experience leveraging AI tools such as Microsoft Copilot, Gemini, or similar technologies to research and solve technical challenges.

Job Type:

Student / Intern

Shift:

Shift 1 (Costa Rica)

Primary Location:

Costa Rica, San Jose

Additional Locations:

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

N/A

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.

ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.

How we rate this

Student Intern, Collaboration Services System Programmer at Intel rates 21 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Student Intern, Collaboration Services System Programmer is an open job at Intel.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Costa Rica, San Jose.
The job was posted on October 12, 2026.
Seniority: intern.
Applications are handled by Intel. Apply on Intel

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

GeminiCopilot

Questions you could be asked

What's a project where you used Gemini hands-on?
Walk me through how you've used Copilot in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Gemini and Copilot. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.

Get a free CV review Check your resume with the ATS resume checker