Supervisor de Suporte

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor de Suporte based in Brazil.

This is a remote leadership opportunity overseeing a technical support operation in a technology-driven environment.
You will lead and develop a support team while ensuring service quality, SLA compliance, and effective prioritization of customer demands.
The role combines people leadership, operational management, performance analysis, incident coordination, and continuous improvement.
You will monitor key indicators, identify bottlenecks and recurring issues, and translate operational insights into practical action plans.
The position also involves coordinating critical incidents and escalations while maintaining clear communication with customers and internal teams.
You will work closely with Services, Sustaining, Infrastructure, and other areas to improve service reliability and customer experience.
It is an opportunity to influence support processes, develop professionals, and contribute directly to the evolution of technology services.