Support Engineer, Global Solutions & Risk Compliance (GSRC)

Amazon is hiring a Support Engineer, Global Solutions & Risk Compliance (GSRC) in Bengaluru, India. Level rates it ; you can apply on Level.

AI in this role

Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas.

We are seeking a highly skilled Support Engineer to provide advanced technical support for our data analytics platforms, reporting systems, BI tools and applications. This role serves as an escalation point for challenging issues requiring deep technical expertise and problem-solving skills in data analysis and business intelligence solutions

Key job responsibilities
Serve as the primary escalation point for complex data and technical issues
Monitor and optimize BI platform performance
Investigate and resolve sophisticated problems with data pipelines
Collaborate with data engineering, analytics and development teams to identify and implement solutions for product issues
Create and maintain detailed technical documentation and knowledge base articles
Provide guidance on best practices for report development
Participate in on-call rotations for critical data support needs
Conduct root cause analysis for significant data incidents
Develop and implement proactive measures to prevent recurring issues
Contribute to the improvement of BI support processes and procedures
Liaison between support data engineering, analytics and development teams to ensure effective communication
Support data modeling and visualization standards

Technical Skills:
• Database management and SQL – Query optimization, Data modeling, Performance Tuning
• Data visualization tools expertise (e.g., Quicksight, PowerBI, Tableau, Looker etc.)
• ETL/ELT process and optimization knowledge – Data pipeline design, Data warehouse concepts, Data quality management
• Advanced troubleshooting and debugging techniques
• Data security and governance best practices - Data access controls, Compliance requirements, Data privacy standards

Secondary Technical Skills:
• Data and API integrations
• Scripting and automation (e.g., PowerShell, Python, Bash)
• Networking protocols and configurations
• In-depth knowledge of operating systems (Windows, Linux, macOS)

Basic qualifications

- Experience identifying and resolving complex issues
- Bachelor's degree in Engineering, Data Engineering(DE), Business Intelligence, Analytics, Information Systems or related field
- 1+ years of experience in BI/technical support roles.
- Strong understanding of relevant technologies and systems
- Experience with BI/DE ticketing systems and support processes
- Excellent problem-solving and analytical skills
- Strong verbal and written communication abilities

Preferred qualifications

- Master's degree in a relevant technical field
- Industry-recognized certifications (e.g., Quicksight, PowerBI, Tableau, Looker, Snowflake, ITIL, CompTIA, relevant vendor certifications)
- Knowledge of one or more programming languages
- Familiarity with cloud technologies (AWS, Azure, GCP)
- Experience with performance analysis and optimization
- Experience in a SaaS or enterprise software environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Support Engineer, Global Solutions & Risk Compliance (GSRC) at Amazon rates 27 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Support Engineer, Global Solutions & Risk Compliance (GSRC) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on October 14, 2026.
Seniority: junior.
Applications are handled by Amazon. Apply on Amazon