Technical Consulting Engineer

AI in this role

Deliver technical implementations and advisory services for the AI-powered Cisco ThousandEyes digital assurance platform.

rest-apisjavapythonjavascript

network-architecturetechnical-consultingsaas-implementationmonitoring

Meet the Team

Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

Your Impact

When enterprise customers adopt ThousandEyes, early success depends on expert guidance and hands-on enablement. As an Implementation Engineer, you will engage with customers during the initial stages of their journey to ensure successful deployment, adoption, and value realization of the ThousandEyes platform.

You will deliver enablement, implementation, and optimization services, acting as a trusted technical advisor throughout the engagement. This includes planning and executing deployments, configuring monitoring, documenting solutions, delivering customer training, and providing best-practice recommendations tailored to each environment.

The role requires deep knowledge of the ThousandEyes platform, experience with monitoring systems, and a strong foundation in core network architecture. You will be a polished, customer-facing generalist, comfortable engaging with a broad range of technical and business stakeholders.

Minimum Qualifications

Bachelor’s degree and 8 years experience in computer science, engineering, information technology, or a related technical field; Masters and 6 years related technical experience; PhD and 3 years of related technical experience
Project management and consulting experience with the ability to prioritize and accomplish tasks in tight timeframes
Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred)
Experience maintaining or implementing LAN/WAN environments
Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
Experience with at least one programming language (Java, Python, JavaScript, etc.)

Preferred Qualifications

At least 8+ years experience working in a customer-facing role
Experience with Cloud/SaaS software products Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred)
Enjoy a fast-paced, multifaceted environment
Outstanding communication and problem-solving skills
A standout "customer first" attitude

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

How we rate this

Technical Consulting Engineer at Cisco rates 30 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Network ArchitectureTechnical ConsultingSaas ImplementationMonitoringRest ApisJavaPythonJavascript

Questions you could be asked

Tell me about a project where network architecture was part of your work. What did you do?
Tell me about a project where technical consulting was part of your work. What did you do?
Tell me about a project where saas implementation was part of your work. What did you do?
Tell me about a project where monitoring was part of your work. What did you do?
Walk me through how you've used Rest Apis in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Network Architecture, Technical Consulting, Saas Implementation, Monitoring, and Rest Apis. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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