Technical Product Analyst

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Corporate IT builds, operates and maintains the IT systems and infrastructure necessary to enable a highly connected and collaborative workforce that helps power Visa’s business.

Within this organization, the finance technology team supports full life-cycle delivery and ongoing support of strategic technology initiatives for the finance and revenue ops business units, and Visa clients as well. This position will work with business partners and technical delivery teams for billing portfolio. As a Product Analyst, you'll leverage a unique combination of technical skills and product analysis across a variety of high-impact projects. The position will be based in Visa’s Austin office.

Essential Functions:

• Manage intake of billing automation projects from IT perspective. Work with product, finance and tech stakeholders to understand the scope and impact of these projects.
• Groom pricing and billing requirements and create clear, thorough, and detailed user stories for complex features.
• Understand the as-is billing manual processes of the products that need to be automated.
• Participate in prioritization of backlog and facilitation of release planning
• Ensure high level sizing and estimation is performed for the features that will be committed to a release
• Create mockup and prototypes working with a cross functional team
• Perform reverse engineering and create documentation for billing systems.
• Be the primary liaison between other business units, engineering, and other applicable groups to ensure flawless integration of new and existing feature sets into billing systems.
• Provide data extracts from various databases to business teams to support business operations.
• Participate in daily scrum meetings and product demos.
• Manage functional dependencies with upstream and downstream systems as part of solution development and delivery
• Communicate and evangelize data driven insights to ensure the product teams are building the right things and moving the right metrics
• Identify and execute on opportunities to perform analysis, design and delivery using AI tools
• Ensure that user experience and design thinking are part of the solutions you build for end user

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience.

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Excellent communication, storytelling and presentation skills 
• Exceptional analytical skills, with the ability to process and summarize large amounts of information and/or data into key strategic insights 
• Strong team player with a willingness to collaborate across levels and functional experts - Strong multi-tasking skills and ability to adapt 
• Must have working experience building high volume and large scale distributed systems.  Billing and/or Accounts Receivable systems (e.g ORMB, Oracle EBS etc) experience is required.
• Expertise in understanding complex data models and writing complex database queries for RDBMS, Hadoop and NoSQL
• Experience working with Claude code and prototyping tools such as Figma and Replit is required
• Proficiency in the use of Microsoft tools (SharePoint, Word, Excel, PowerPoint, Project, MS Teams) 
• Experience in business analytics and intelligence tools (Tableau, Power BI) a plus 
• Project Management experience (inclusive of internships)  
• Demonstrated ability to lead and navigate through ambiguity 
• The ability to take on challenges and address problems head-on 
• A background in payments, financial institutions or consumer lending a plus.

Information for US Applicants

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer