AmazonTechnical Program Manager, WWGST Retail Infrastructure Services
AI in this role
Drive technical retail infrastructure initiatives and retail technology rollouts across global brick-and-mortar grocery stores.
As a Technical Program Manager, you will be a key member of tech initiatives and help drive forward technology solutions working with delivery teams, infrastructure engineers, database engineers, mobile engineers, and deployment program managers to create a best-in-class grocery shopping experience. The candidate must possess the ability to facilitate technical whiteboard sessions to troubleshoot project implementation issues and remove barriers to project success. Being able to stand up cross-functional teams, establish trust with a variety of stakeholders, design solutions, remove blockers, and find creative ways to accelerate project delivery is a must. The ideal candidate will be an exceptionally strong communicator, both written and verbally, and possess experience in tactical project management of highly technical initiatives, as well as strategic program management. They will be able to apply a variety of project management tools, methodologies and techniques for all phases of the project lifecycle and exhibit demonstrated experience in core project management disciplines including scope, schedule, budget, resources, quality and risk management, reporting, and metric development/tracking.
Key job responsibilities
- Navigate ambiguity and manage competing priorities effectively.
- Understand and apply mechanical and electrical engineering concepts.
- Collaborate with engineering teams to build solutions and prepare them for delivery to store banners via deployment program managers and third-party OEM and Field Service partners.
- Lead rollouts of new technology to existing stores
- Drive engineering efforts to develop and implement creative solutions.
- Lead AWS implementation projects.
- Lead POS/SCO image engineering, printer, and service scale efforts.
- Leverage experience in distributed infrastructure deployments (preferred).
- Apply cross-functional expertise in architecture/design, infrastructure/hardware engineering, distributed infrastructure/operations, and/or construction within a program management discipline.
- Maintain knowledge of best practices and emerging technologies related to infrastructure (network, data center, hardware, software).
- Demonstrate strong written and verbal communication skills.
A day in the life
You will be working closely with engineers to establish plans for the building and delivery of retail store solutions.
About the team
This team is responsible for leading complex and challenging projects that will deliver innovative infrastructure solutions for point-of-sale (POS), self-checkout (SCO), service scale, mobility, and printing solutions to our physical stores.
Basic qualifications
- 3+ years of technical product or program management experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 3+ years of working directly with engineering teams experience
- Experience in technical program management working directly with software engineering teams
- Experience leading the design, automation, deployment, and support of large-scale infrastructure
- 3+ years of leading development of applications backed by AWS services or using other cloud based technologies and services experience
Preferred qualifications
- Experience building and evaluating system-level technical design
- 3+ years of infrastructure architecture, database architecture and networking experience
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience building and maintaining relationships with business partners
- Experience in retail, operations and/or business management
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, AUSTIN - 127,100.00 - 172,000.00 USD annually
How we rate this
Technical Program Manager, WWGST Retail Infrastructure Services at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where program management was part of your work. What did you do?
- Tell me about a project where technical operations was part of your work. What did you do?
- Tell me about a project where infrastructure was part of your work. What did you do?
- Tell me about a project where cross functional leadership was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Program Management, Technical Operations, Infrastructure, Cross Functional Leadership, and Process Improvement. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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