Technical Support Delivery Associate - Paradox (Tuesday - Saturday, 12pm-9pm)

Workday is hiring a Technical Support Delivery Associate - Paradox (Tuesday - Saturday, 12pm-9pm). Level rates it ; you can apply on Level.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level files it as a junior role.
Level lists 392 other open roles at Workday.
The role was posted in the last few days.

AI in this role

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

Do you have exceptional customer service skills and an aptitude for technology?
Do you enjoy solving problems efficiently and effectively?
Are you action-oriented and results-driven?

We’re a high performance culture with laser focus on building world class products and a team that our clients love. Our flagship product, Olivia, is the AI assistant helping companies around the world reimagine the way they hire: conversations instead of job applications, automated interview scheduling, and so much more.

In this role, you’ll have the opportunity to provide support excellence to customer to ensure their success with Paradox solutions. You’ll educate clients on best practices, provide support and resolve product questions, and provide guidance to help our clients maximize their hiring results.

Sound like your ideal job? We want to hear from you!

About the Role

The Workday Paradox Customer Support Team is passionate about Customer service, innovation and excellence. They are trusted advisers who investigate, diagnose and deliver time sensitive, business-critical solutions to our customers.

Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes. We are looking to hire for Tuesday-Saturday, 12pm to 9pm, shift.

Job Responsibilites

Case Management: Troubleshoot and resolve functional and technical issues submitted through the customer portal.
Technical Triage: Identify system bugs and collaborate with Development and Product teams to fix them.
Consultative Support: Educate customers on how to use specific features to meet their business needs.
Knowledge Creation: Write and update "Help" articles and documentation for the Workday Community.
Tactical Configuration: Performing routine administrative tasks that don't require a TAM’s architectural oversight, such as resetting passwords, updating permission sets, or minor CEM text edits.
Bug Documentation: When a true system error is found, the Support role is responsible for documenting "Steps to Reproduce" for the Engineering team. Creation of RCA (root cause analysis) for critical or high impact tickets.
Knowledge Base Contribution: Translating solved tickets into "Self-Service" articles so customers can find answers faster next time

About You

Basic Qualifications

1+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, etc.
Minimum 1 year of experience managing ticketing systems, support queues, or prioritized task workflows

Other Qualifications

Prior experience in the recruiting, staffing, or HR industry preferred
Proven ability to handle multiple priorities/projects/accounts at once
Strong verbal and written English communication skills
An innate desire to help, understand and find solutions
Strong technology skills, able to quickly learn new software

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

How we rate this

Technical Support Delivery Associate - Paradox (Tuesday - Saturday, 12pm-9pm) at Workday rates 36 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Technical Support Delivery Associate - Paradox (Tuesday - Saturday, 12pm-9pm) is an open job at Workday.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Costa Rica.
The job was posted on October 16, 2026.
Seniority: junior.
Applications are handled by Workday. Apply on Workday