Technical Support Specialist

Technical Support Specialist at Jobgether scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.

Remote (Germany)Full-time

AI in this role

Provide technical support and troubleshooting for B2B SaaS platform users in a remote environment.

technical-supportsaastroubleshootingcustomer-service

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist based in Germany.

This is a fully remote technical support role focused on helping customers successfully use a growing B2B SaaS platform.
You will provide hands-on assistance across software functionality, configuration, integrations, and technical troubleshooting.
Working primarily with French- and English-speaking customers, you will play an important role in delivering a clear, responsive, and high-quality support experience.
You will collaborate closely with Product Development and QA teams to investigate complex issues and communicate valuable customer feedback.
The role offers the opportunity to build deep product expertise while contributing to support processes, documentation, and continuous improvement.
You will work within an international, distributed team that values autonomy, learning, and customer focus.
This position is well suited to a technically curious support professional who enjoys solving problems and helping customers get measurable value from technology.