AmazonTransportation Specialist in Carrier Performance, ATS - Middle Mile Execution
Amazon is hiring a Transportation Specialist in Carrier Performance, ATS - Middle Mile Execution in São Paulo, Brazil. Level rates it ; you can apply on Level.
AI in this role
Own the end-to-end carrier performance cycle, generating metrics, handling disputes, and producing monthly reports.
Key job responsibilities
Performance Data Generation:
1) Extract, consolidate, and validate carrier performance indicators (OTA, OTP, cancellations, incidents) from internal systems, dashboards, and databases.
2) Ensure data accuracy and integrity before distribution, performing quality checks and reconciliations on a regular basis.
3) Maintain and improve data extraction processes, identifying opportunities for automation and efficiency gains.
4) Prepare and distribute periodic performance reports to each carrier partner, ensuring clarity, consistency, and timeliness.
5) Communicate performance results in a structured and professional manner, highlighting key metrics, trends, and areas requiring attention.
6) Serve as the primary point of contact for carriers regarding performance data and report inquiries.
7) Receive and analyze disputes and contestations raised by carriers regarding reported performance indicators.
8) Track dispute trends and identify systemic data quality issues or process gaps.
9) Consolidate final performance results after dispute resolution, producing the official monthly carrier performance report.
10) Present monthly performance summaries to leadership, highlighting key outcomes, dispute volumes, and carrier trends.
11) Contribute to the evolution of performance measurement tools, templates, and processes.
12) Benchmark performance cycles against best practices and propose enhancements to improve cycle time and data quality.
A day in the life
1) Monitor data feeds and dashboards to ensure carrier performance indicators are being captured correctly.
2) Manage the dispute inbox: review new carrier contestations, prioritize pending analyses, and follow up on open cases.
3) Respond to carrier inquiries regarding performance reports, metrics clarification, and dispute status updates.
4) Maintain and update report templates, data extraction queries, and dispute tracking tools.
5) Attend alignment meetings with the Carrier Management and Operations teams.
6) Identify improvement opportunities and propose process or tooling enhancements.
About the team
The Carrier Performance team sits within Middle Mile Execution at Amazon Transportation Services (ATS) Brazil. Our mission is to ensure full visibility and accountability over carrier performance across the Brazilian middle-mile network. We drive data-driven conversations with carrier partners, set clear expectations through structured performance cycles, and enable the broader Carrier Management organization to make informed decisions on tiering, scorecards, and continuous improvement.
Basic qualifications
- Experience with Excel
- Experience with SQL
- Bachelor's degree
Preferred qualifications
- Experience in Business English skills, both verbal and written
- Experience with Transportation Management Systems (TMS)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we rate this
Transportation Specialist in Carrier Performance, ATS - Middle Mile Execution at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where performance management was part of your work. What did you do?
- Tell me about a project where reporting was part of your work. What did you do?
- Tell me about a project where dispute resolution was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Data Analysis, Performance Management, Reporting, and Dispute Resolution. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
Want an expert to read your CV for this job?
Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.
Get a free CV reviewGet new other jobs by email
One email a week with the new other jobs, each rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.
Free. One email a week. Unsubscribe in one click.
Similar roles
Other roles that involve little AI, at other companies.
What kind of AI work fits you?
Answer 12 practical questions in about three minutes. Get a simple profile, the work it points to, and live roles to explore next.
Find my next step