TSG Specialist I

UPS is hiring a TSG Specialist I. Level rates it ; you can apply on Level.

AI in this role

Provide deployment, configuration, and technical support services for UPS approved technology products, hardware, and infrastructure.

ms-officecisco-ios

hardware-installationnetwork-administrationtroubleshootingit-supportdisaster-recovery

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Job Description:

JOB SUMMARY
This position provides customers with deployment and support services for UPS approved technology products. The incumbent supports internal and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks.

RESPONSIBILITIES

Performs Integrations and Installations
Assists with Facility Technology Management
Fulfills Service Requests
Interfaces with Customers, Teams, and Associates
Conducts TSG Technical Disaster Recovery Procedures
Addresses Customer Requests
Shift work

QUALIFICATIONS

Preferences:
Bachelor’s Degree
A+, Microsoft Certified Solutions Associate
CCENT Cisco Network Certification
CV only in English

Before proceeding with the recruitment process, please familiarize yourself with the procedure at the following link: https://ups.pagetiger.com/bdpxpfu

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

How we rate this

TSG Specialist I at UPS rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

TSG Specialist I is an open job at UPS.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in PL - WARSAW METRO (PL66A).
The job was posted on October 7, 2026.
Seniority: junior.
Applications are handled by UPS. Apply on UPS

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Hardware InstallationNetwork AdministrationTroubleshootingIt SupportDisaster RecoveryMs OfficeCisco iOS

Questions you could be asked

Tell me about a project where hardware installation was part of your work. What did you do?
Tell me about a project where network administration was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where it support was part of your work. What did you do?
Tell me about a project where disaster recovery was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Hardware Installation, Network Administration, Troubleshooting, It Support, and Disaster Recovery. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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