UK&I Engagement Manager -, Prototyping AI and Customer Engineering

Amazon is hiring a UK&I Engagement Manager -, Prototyping AI and Customer Engineering in London, United Kingdom. Level rates it ; you can apply on Level.

AI in this role

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You will be a Prototyping Engagement Manager in the AWS PACE (Prototyping and Customer Engineering) team, based in London. You are the face of PACE for customers in the UK&I — helping enterprises turn their most ambitious ideas into working technology proofpoints on AWS.

You work at the intersection of business strategy and emerging technology. You identify the opportunities where generative AI, agentic systems, and cloud-native architectures can create the most value for a customer — then you shape, qualify, and drive those engagements from first conversation to working prototype and beyond.

You pilot a pipeline of high-value innovation opportunities, you earn the trust of C-suite and technical leaders alike, and you create the conditions for brilliant engineers to do their best work. You pair with hands-on Prototyping Architects to deliver multi-week hands-on engagements that de-risk transformation, prove out new workloads, and accelerate customers' paths to production.

You thrive in ambiguity. Your customers are navigating generational technology shifts — foundation models, autonomous agents, intelligent automation — and you help them cut through the noise, make crisp decisions, and move fast. You work backwards from customer outcomes, you insist on the highest standards in scoping and delivery, and you invent on behalf of customers who don't yet know what's possible.

This role is based in London and supports customers across UK&I, working alongside account teams, specialist organisations, and partners to drive workload adoption at the frontier of what AWS can do. The team works closely with the broader AWS PACE EMEA team sharing best practices and collaborating on solving frontier challenges.

Key job responsibilities
You build and pilot a pipeline of innovation opportunities across UK&I — working with account teams, specialists, and partners to proactively identify where generative AI and cloud-native architecture can unlock the most value.

You qualify with rigour. You ask the hard questions early — is there a real business outcome, a committed customer, a path to production? You invest resources where they matter and disqualify where they don't.

You scope engagements that set teams up for success — working backwards from customer outcomes to define crisp, time-boxed prototypes with clear success criteria.

You drive engagements from kickoff to close — coordinating customer developers, AWS architects, and partners, mitigating risk, and ensuring every engagement closes with demonstrated value and a concrete next step.

You are a trusted advisor to senior leaders — helping executives navigate generational technology shifts and make confident investment decisions.

You scale what works — packaging repeatable motions and sharing them across the PACE community worldwide.

You represent the customer internally — feeding engagement insights back into AWS service teams and product roadmaps.

A day in the life
You start with a standup — a customer's engineering team is two weeks into a generative AI prototype and needs your help unblocking a decision. Mid-morning, you're scoping a new engagement with a Saudi enterprise exploring agentic AI. After lunch you review your pipeline, update qualifications, and plan resourcing with your Prototyping Architect. Later, you're with a customer's CTO — they've seen prototype results and want to talk path to production. You finish the day writing up a repeatable pattern you spotted, something the wider PACE team could use.

About the team
PACE (Prototyping AI and Customer Engineering) is AWS's hands-on customer innovation team. We work directly with enterprise customers to turn their boldest ideas into working technology — building prototypes that de-risk transformation and accelerate adoption.

Our model pairs Engagement Managers with Prototyping Architects: you shape the opportunity, they shape the technology, and together you deliver something real. This role sits within EMEA PACE, supporting customers across UK&I , backed by a worldwide community that shares patterns, tools, and lessons learned.

Basic qualifications

- Experience in technical program management working directly with software engineering teams
- Experience managing cross-functional programs and release schedules
- Experience building and evaluating system-level technical design
- Experience developing and executing/delivering product and technical roadmaps
- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
- Experience owning/driving roadmap strategy and definition
- Experience working directly with engineering teams
- Experience in system design

Preferred qualifications

- Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

UK&I Engagement Manager -, Prototyping AI and Customer Engineering at Amazon rates 68 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

UK&I Engagement Manager -, Prototyping AI and Customer Engineering is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in GB, London.
The job was posted on October 8, 2026.
Applications are handled by Amazon. Apply on Amazon

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