Funding CircleRemote · London
4h ago
AmazonPosted 3d ago
L1
UX Designer, Amazon Delivery Customer Experience
UX Designer, Amazon Delivery Customer Experience at Amazon scores 10 out of 100 on AI centrality, which makes it a Level 1 role on this board.
US, WA, Bellevueseniorfull-time$118k-$160k
AI in this role
Seeking a Senior UX Designer to reimagine customer delivery experiences and post-purchase interactions through intuitive design solutions.
design-systemswireframingprototyping
ux-designuser-researchusability-testinginteraction-designcustomer-experience
Key job responsibilities
As a key driver in designing solutions and up-leveling the quality of our customer experiences, you will:
• Bring forward innovative ideas and solutions and raise the bar on customer's experience with delivery
• Effectively advocate and design for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights
• Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions
• Quickly and thoroughly creating user flows, wire frames, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development
• Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data.
• Present design work to UX partners, cross-disciplinary teams, and executive leaders
About the team
The Amazon Delivery’s Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone’s unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.
Basic qualifications
- 3+ years of design experience
- * Have an available online portfolio
- * Experience defining and maintaining design patterns and UX standards
- * Experience with best practices for User Interface Design, Information Architecture, and Interaction Design
- * Experience in life cycle design projects from design strategy through execution
- * Knowledge of best practices for information architecture and interaction design, user-centered design process
- * Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
- * Experience designing and managing workflow with AI tools
Preferred qualifications
- * Experience designing customer facing retail products
- * Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- * Experience presenting designs and collaborating with all levels of the organization
- * Experience providing and effectively communicating strategic and tactical recommendations based on data
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 117,800.00 - 160,000.00 USD annually
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Ux DesignUser ResearchUsability TestingInteraction DesignCustomer ExperienceDesign SystemsWireframingPrototyping
Questions you could be asked
- Tell me about a project where ux design was part of your work. What did you do?
- Tell me about a project where user research was part of your work. What did you do?
- Tell me about a project where usability testing was part of your work. What did you do?
- Tell me about a project where interaction design was part of your work. What did you do?
- Tell me about a project where customer experience was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Ux Design, User Research, Usability Testing, Interaction Design, and Customer Experience. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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