Wireless Support Engineer

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

How you will make your mark

-3 years to 5 years of experience in a technical support role in a wireless networking/wireless security company or equivalent education. Strong knowledge required on wireless access points, good configuration and troubleshooting experience
- Strong understanding of Wi-Fi 802.11 networks
- Configure and troubleshoot wireless protocols, including 802.11a/b/g/n/ac/ax, WPA2/WPA3, and 802.1X authentication
- Triage and Resolve Customer Support Escalations from multiple inbound channels  
- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience  
- Build and maintain layer 2/3 network testbeds  
- Understand features and reproduce customer issues  
- File tickets on bugs found  
- Analyze logs and pinpoint root causes  
- Work with developers and drive solutions  
- Excellent troubleshooting skills and the ability to analyze and resolve complex wireless network issues
- Strong communication and collaboration skills, with the ability to work effectively in team environment
 

About You:  

• Knowledge in Layer 2 and Layer 3 Networking
• Knowledge in 802.11 Wi-Fi standards
• Juniper Router & Switch Certifications is a plus
• Have working knowledge of core network protocols (TCP/IP, DNS, DHCP, ARP)
  BE /BA/BS/MS in CS/IT/EC/EEE /EECS or related subject area  

*All candidates must be able to legally work in Costa Rica.  Juniper will not provide any visa sponsorship for this role

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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