Account Management/ Broking (Hybrid)

Company:

Description:

Account Management

• Assist the onshore broking team with the development, implementation and management of risk management and insurance programs which accurately address client needs;
• Assist the onshore broking team with the development and maintenance of effective long term relationships with key client decision makers through regular meetings and liaison;
• Work with the onshore broking team to gain an understanding of the client's business, risk management and insurance needs;
• Implement renewal and broking strategies in accordance with instructions received from the onshore broking team;
• Actively assist the onshore broking teams with the development of additional business from their existing portfolios and with the acquisition of new business.
• Assist the onshore broking teams with the implementation of appropriate account retention and defence strategies;
• Assist the onshore broking and claims teams with the negotiation of equitable claim settlements on behalf of clients;
• Monitor the accuracy and performance of outputs from the operations processing team
• Develop and maintain an understanding of new technologies and capabilities of the Company
• Participation in client/insurer meetings as required

Administration & Technical

• Consistently use the required IT Applications to maintain compliance, accuracy and workload, contributing to resource allocation and process improvement
• Ensure the timely and accurate production/processing of client transactions including but not limited to:
• premium and adjustment calculations;
• information and documentation for Pre-Renewal and Broking meetings;
• bespoke renewal reports and insurance manuals
• certificates of currency;
• Ensure the smooth functioning of transition of work between the broking business and the operations team. This includes providing accurate and timely information to operations, and confirming the quality of the outputs returned to the broking team.
• Support effective working relationships with clients and insurers as required
• Ensure that accurate up to date records on all clients are maintained at all times;
• Possess a thorough understanding of all major classes of insurance which the Company offers to its clients;
• Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker's Compensation and other relevant legislation;
• Acquire and maintain an awareness of the client's business and insurance needs, noting all briefing information provided by senior servicing and broking managers
• Develop and maintain a basic understanding of the core aspects of relevant Insurance and related legislation
• Adhere strictly to the Company's Quality practices and other systems and procedures
• Comply fully with the Company's errors and omissions avoidance policy;
• Other duties as may be required from time to time.