Account Manager

About Thunes:

Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 140 countries and more than 90 currencies. Thunes’ Network connects directly to over 12 billion mobile wallets, stablecoin wallets and bank accounts worldwide, as well as 15 billion cards via more than 220 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.

Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the Network receive unrivaled speed, control, visibility, protection, and cost efficiencies when making real-time payments, globally. Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks.

Headquartered in Singapore, Thunes has offices in 14 locations, including Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, New York, Paris, Riyadh, San Francisco and Shanghai. For more information, visit: https://www.thunes.com/

Context of the role

The Business Development (BD) Manager based in Riyadh, will hunt for new customers across the KSA market. The person will need to be target driven and have a passion and ownership to deliver numbers. This will be a hands-on role with deep involvement in execution, leading from the front. 

Key Responsibilities

• Creating and executing the overall sales and business development plan for KSA
• Hands on management of the end-to-end sales cycle, including lead generation, managing live accounts, and working closely with C suites to close deals
• Developing and managing strategic partnerships with PSP’s, Acquirers, Banks, and other financial institutions
• Support customer requests and exploring new opportunities to add value to the position
• Ensure excellent communication and internal coordination to roll-out new services taking into accounts market specificity (regulation, competition etc.)
• Attend tradeshows, source leads, follow sales process and report back to sales management team
• Ensure all specific reporting within required time frame including full use of CRM tool with precision
• Provide timely feedback to line manager about performance, sales activity, account management and strategy
• Ensure account retention, contractual health, well-being, and maximum satisfaction of clients
• Initiate and maintain a strong link between customers and back-office services to ease communication and facilitate the resolution of any issues
• Identify trends by researching industry, related events, and announcements
• Effectively communicate the needs of your customers to the support team

Professional Experience/Qualifications 

• Bachelor’s Degree
• 3+ years of experience in business development experience in the Money Transfer or Mobile Financial Services Industry
• Hands-on, driven B2B salesperson from the fintech/payments world
• Results-oriented with great skills in communication, organization, and negotiation
• Great networking skills
• CRM proficiency, Salesforce CRM knowledge is a plus
• Flexible, self-motivated, disciplined, takes ownership of job at hand
• Team-oriented, able to accept and create change
• Strong understanding of customer, market dynamics and requirements
• Ensure effective working relationships with all relevant clients/partners, third parties and internal colleagues
• Strong sense of initiative and ability to work both independently and as part of a team
• Excellent attention to detail
• Fluent in English, other languages are bonus