Account Manager , ESM - Paid Program

Amazon is hiring an Account Manager , ESM - Paid Program in Hanoi, Vietnam. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this sales role: aI is not part of the work.
Amazon has 20,000+ other open roles on Level.

AI in this role

Amazon Global Selling VN - Existing Seller Management team is seeking a dynamic, principled, and results-driven Account Manager to join the SAS-Pro Paid Program team in Vietnam. As a dedicated point of contact for a portfolio of top-tier Selling Partners, you will champion their growth on Amazon's global marketplaces — delivering strategic consultation, performance management, and trusted partnership at the highest level.
You will serve as a trusted advisor and primary liaison for key accounts across : Vietnam, Singapore, Thailand, and Malaysia, building deep, long-term relationships with top sellers while driving measurable business outcomes.

Key job responsibilities
- Seller Growth: Proactively inquire and engage with Top-Performance Selling Partners to accelerate their global business on Amazon. Design and execute tailored growth strategies to maximize seller performance and revenue generation.
- Strategic Relationship Management: Build and sustain trusted, professional relationships with top Selling Partners across Vietnam, Singapore, Thailand, and Malaysia — acting as a credible advisor who earns confidence through expertise, consistency, and integrity.
- Performance Monitoring & Optimization: Proactively monitor account health and performance metrics; identify risks and opportunities, and collaborate with sellers to implement improvement plans that drive sustainable business growth.
- Cross-functional Collaboration: Work across relevant internal teams — including marketing, operations, and program management — to ensure seamless communication, effective execution, and alignment on seller objectives.
- Business Analysis & Strategy Consultation: Apply strong analytical capabilities and strategic thinking to assess seller performance, uncover growth levers, and deliver data-driven recommendations. Leverage marketing and branding knowledge to support sellers in building competitive, differentiated global brands.
- Champion of Category Knowledge and Growth for SEA Sellers: Assumes the role of a subject-matter authority and strategic advocate in category-specific intelligence, systematically equipping Top-Performance Selling Partners across Vietnam, Singapore, Thailand, and Malaysia with the analytical frameworks and market insights necessary to deepen their domain expertise and sustain competitive growth within Amazon's global marketplace ecosystem.

Our Values & Expectations:
We are looking for an Account Manager who brings more than skills — we seek someone who embodies high ethical standards, intellectual curiosity, and a growth mindset. The ideal candidate:
Upholds a rigorous standard of impartiality, equitable treatment, and professional deference in all Selling Partner engagements — ensuring that every interaction is conducted with objectivity and principled integrity, irrespective of account scale or commercial standing.
Demonstrates a strong commitment to continuous learning, staying ahead of market trends, platform developments, and industry best practices.
Operates with high principles and integrity, building trust through transparency and consistent follow-through.
Brings relentless determination to deliver results — not just meeting targets, but raising the bar for what's possible for seller community on the global stage.

Basic qualifications

- Basic Qualifications
- - Proven experience in account management, business development, or strategic consulting, preferably within e-commerce or technology sectors
- - Demonstrated ability to build trust and maintain professional relationships with senior stakeholders and high-value clients across Southeast Asian markets
- - Strong business analysis skills with the ability to translate data into actionable strategies
- Knowledge of marketing, branding, and go-to-market strategy
- - Excellent communication and interpersonal skills; ability to influence and collaborate across cross-functional teams
- - Fluency in Vietnamese and English; proficiency in additional Southeast Asian languages (Chinese) is a plus.

Preferred qualifications

- Preferred Qualifications
- - Experience working with or supporting sellers/merchants on global e-commerce platforms
- - Familiarity with seller tools, programs, and marketplace dynamics.
- - Track record of driving measurable results in a fast-paced, ambiguous environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Account Manager , ESM - Paid Program at Amazon rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.