Account Manager - Health Systems (New York City)

Latent is hiring an Account Manager - Health Systems (New York City) (United States). It pays $160k-$210k a year and Level rates it ; you can apply on Latent.

Level's read on this job

Level rates this sales role Works on AI ●●●○: the daily work is on AI products, without building the model.
The listed pay starts 14% above the typical sales posting on Level.
Tools and skills the posting cites include account management, customer success and healthcare.
Level classifies it as a mid-level role.
Level lists 24 other open roles at Latent.

AI in this role

Manage post-implementation success and drive adoption of a clinical agentic AI platform for major health systems.

account-managementcustomer-successhealthcaresaas-sales

About Latent

Latent is the enterprise pharmacy intelligence platform, powered by a clinical agentic engine, that enables health systems to grow their pharmacy operations and serve more patients. One engine works across the pharmacy journey to identify patients who qualify for care, improve medication access, capture eligible prescriptions and support patients throughout treatment.

Latent’s platform enables more than 60+ leading health systems that collectively serve an estimated 70 million people. Founded by Sri Somasundaram and Rishabh Jain, Latent has raised $80 million from Transformation Capital, Spark Capital, Conviction, General Catalyst, Y Combinator, and others.

The Role

As an Account Manager at Latent Health, you will own the post-implementation success of our health system customers, operating with deep customer obsession and a strong sense of ownership. You’ll be accountable for driving adoption, delivering measurable clinical and operational outcomes, and clearly demonstrating ROI by tying product usage to real-world impact.

Healthcare is fundamentally relationship-driven. Success in this role requires building trusted, long-term partnerships across complex, matrixed health systems—resulting in satisfied, referenceable customers who advocate for Latent’s impact. You’ll thrive in ambiguity, operate independently, and be energized by transforming healthcare through customer advocacy.

Must be willing to work onsite from our NYC office - expected 3 days a week.
Must be willing to travel as needed for customer engagements.

What You'll Do

Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts
Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures
Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI
Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment
Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities
Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes
Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues
Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions
Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through

What We're Looking For

Required

5+ years of experience in Account Management, Customer Success, or a similar post-sale role
Experience supporting health systems, hospitals, or enterprise healthcare customers
Proven success driving renewals and expansion in complex, regulated environments
Strong executive presence with excellent cross-functional communication skills

Preferred

Experience with healthcare IT, AI/ML platforms, or clinical workflow tools
Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs
Experience working with multiple stakeholder personas and long sales or adoption cycles

Nice to Have

Comfort pushing the pace — Latent moves quickly, and adaptability is essential
A collaborative mindset paired with clear, thoughtful communication
A proactive, ownership-driven approach to problem-solving in a high-growth environment
A strong work ethic with a commitment to quality, rigor, and attention to detail

Why Join Latent

Backed by top-tier investors including General Catalyst, Conviction, and Y Combinator
Work alongside a high-caliber team building products our healthcare partners love
Work on mission-critical problems at the intersection of AI and healthcare
Real ownership and visibility
High-impact role on a small, fast-growing team

Benefits

Competitive compensation, including meaningful equity
Medical, dental, and vision insurance for employee and dependents
Flexible PTO policy
Paid parental leave
Fertility and family-building stipend through Carrot

How we rate this

Account Manager - Health Systems (New York City) at Latent rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Account Manager - Health Systems (New York City) is an open job at Latent.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $160k-$210k a year.
The role is based in New York City.
The job was posted on October 2, 2026.
Seniority: mid.
Applications are handled by Latent. Apply on Latent

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Account ManagementCustomer SuccessHealthcareSaas Sales

Also common in sales jobs at this level

AI agents Generative AI LLM AWS Machine learning Google Cloud

Pay

This job starts at: $160k
Typical sales job: $140k

This posting starts 14% above the typical sales job. See sales jobs

Questions you could be asked

Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where customer success was part of your work. What did you do?
Tell me about a project where healthcare was part of your work. What did you do?
Tell me about a project where saas sales was part of your work. What did you do?
Describe a typical day in a role like this one: which parts run through AI directly?

Adapt your resume

List these exact terms on your resume: Account Management, Customer Success, Healthcare, and Saas Sales. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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