Account Manager, SMB

Fetch is hiring an Account Manager, SMB for a remote role open to applicants in United States. It pays $73k-$82k a year and Level rates it ; you can apply on Fetch.

Level's read on this job

Little AI ●○○○ is how Level rates this sales role: aI is not part of the work.
This is listed as a remote role.
The posting mentions account management, client relations and sales among its tools and skills.
Fetch has 79 other open roles on Level.
Posted within the past two weeks.

AI in this role

Manage client engagements and drive retention and revenue growth in an individual contributor sales role.

account-managementclient-relationssales

What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role: The Account Manager is an individual contributor sales role responsible for supporting and managing client engagements, ensuring deliverables align with client needs, to ultimately drive client retention and revenue growth. This role is client-facing and contributes directly to revenue through individual and pod quota ownership.
In this role, you will help launch campaigns, build relationships, develop expertise in Fetch’s offerings, and apply tools and workflows to improve accuracy and efficiency in client delivery. You will support strategic conversations, manage day-to-day client engagement, and contribute to the growth and retention of partnerships while helping drive operational excellence across your pod.
You are expected to leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities:

Own revenue targets and contribute to individual and team goals
Drive client retention and growth, positioning Fetch as a strategic and long-term partner
Build consultative client relationships through clear communication, reliable follow-through, and thoughtful account strategy
Own client upsell opportunities, using performance data and market trends to expand Fetch’s share of partner budgets
Manage client engagements by coordinating calls and touchpoints, documenting next steps, and ensuring timely follow-up
Deliver campaign reporting, analytics, and ad hoc client requests accurately and on time
Support the onboarding of new clients and brands, coordinating campaign setup, required materials, and expectations to ensure a smooth launch
Manage campaign setup and programming inputs using standardized workflows and templates to improve accuracy and minimize errors
Partner with internal teams to troubleshoot and optimize client performance, using AI-enabled tools to proactively identify trends, opportunities, and risks
Translate campaign data and performance trends into clear, actionable recommendations that guide client budget allocation and decision-making
Prepare and deliver client presentations, business reviews, and QBRs using AI-enabled tools to strengthen data visualization and storytelling
Manage revenue actualization and billing processes, ensuring financial records are accurate and compliant
Navigate deadlines and evolving priorities with increasing autonomy
Embrace sales-enablement, AI, and automation tools to improve efficiency and continuously evolve client-service workflows

Minimum Requirements:

2+ years of experience in B2B account management, customer success, or related field
Direct industry experience in digital media, advertising, or consumer data
Foundational understanding of digital advertising KPIs and how media solutions drive outcomes
Experience supporting renewals, upsells, and client growth conversations
Ability to stay organized and prioritize across multiple projects and stakeholders
Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes
Proficient in Salesforce or similar CRM
Proactive communication and strong collaboration skills
Comfort working in dynamic or evolving environments

Preferred Requirements:

Experience with SMB clients across relevant industries, including but not limited to CPG, Restaurants, Retail, Agency, or Consumer Services
Experience with full funnel marketing solutions, ideally including performance advertising or lower-funnel experience
Experience collaborating with implementation, analytics, or other cross-functional teams
Experience leveraging AI, automation, and other technology to drive measurable impact

Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $73,000 - $81,950. The on-target earnings range for this position is $87,600 - $98,340. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:

Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
401(k): Fetch will match your contributions dollar for dollar, up to 4% of your eligible pay.
Benefits for humans and pets: We offer comprehensive medical, dental, and vision plans for everyone, including your pets.
Continuing Education: Fetch provides ten thousand per year in education reimbursement.
Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue, and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break. (Holidays will vary for Canada-based roles)
Robust Leave Policies: 14 weeks of fully paid parental leave for all employees, plus 6 additional weeks of paid childbirth recovery leave for birthing parents, and a flexible return-to-work schedule.
Calvin Care Cash: Employees who are welcoming new family members will also receive a one-time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers, and much more!
Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US for US-based roles. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com.

How we rate this

Account Manager, SMB at Fetch rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Account Manager, SMB is an open job at Fetch.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $73k-$82k a year.
The role is based in United States - Remote and is marked remote.
The job was posted on October 14, 2026.
Seniority: mid.
Applications are handled by Fetch. Apply on Fetch

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Account ManagementClient RelationsSales

Also common in sales jobs at this level

AI agents AWS Generative AI Azure Machine learning Google Cloud

Pay

This job starts at: $73k
Typical sales job: $142k

This posting starts 48% below the typical sales job. See sales jobs

Questions you could be asked

Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where client relations was part of your work. What did you do?
Tell me about a project where sales was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Account Management, Client Relations, and Sales. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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