Accounts Payable Specialist – Helpdesk & Vendor Support

About Us

Ocado Group is a global technology leader reinventing retail through AI and Robotic Engineering. While our technology powers the world’s most advanced fulfilment centres, our people drive our international growth.

We are now launching a new Global Shared Service Centre in Sofia. This hub is the strategic heart of our international finance and people operations and we are looking for a full-time Accounts Payable Specialist - Helpdesk & Vendor Support to be part of our growing team. 

The Opportunity 

As an Accounts Payable Specialist within our Helpdesk & Vendor Support Team, you'll be a vital part of our finance department, playing a key role in keeping our day-to-day operations running smoothly. You'll manage full-lifecycle vendor onboarding, helpdesk operations, travel and expense approvals and complex statement reconciliations. 

This isn't just about processing numbers; it's about understanding how a large, successful business operates financially. You'll gain exposure to our core systems (Workday, Omnea, Click Travel), contribute to improving processes and ensure everything we do is compliant with financial regulations and relevant Ocado policies. If you're ready to learn, grow and make a real impact, this is the role for you!

Requirements

• Execute end-to-end supplier set-ups, amendments and deactivations within our systems.
• Accurately input supplier bank details and perform thorough vetting of bank details.
• Conduct supplier credit checks and complete credit application forms. 
• Manage the AP Helpdesk inbox with a strict commitment to SLAs.
• Perform complex statement reconciliations for key suppliers.
• Review and process employee expense approvals using Workday.
• Oversee travel bookings and queries via Click Travel.
• Acting as a point of contact for our internal teams, resolving their finance-related queries with a service-oriented mindset.

Essential Criteria

We prioritize potential and desire to learn over years of experience This role is perfect for you if you are:

• You are either a recent graduate (or final-year student) ready to start your career or a specialist with hands-on experience within Accounts Payable, Vendor Management or Helpdesk/ Suppliers support environment.
• Proficient in English.
• Comfortable navigating financial software (Excel skills are a significant advantage).
• You have a strong sense of personal ownership, combined with a collaborative approach toward teammates.
• You have capacity for self-organization and effective daily tasks management.
• Able to evaluate task criticality and focus on high-impact priorities under changing demands.
• Naturally curious for data, you resolve discrepancies and find efficient solutions.
• You have a sharp eye for accuracy and don't miss a thing.
• You can explain financial information clearly and thrive in a supportive team environment.

Why you should join us

Sofia is the cornerstone of our global operations. You will work in a fast-paced environment where your work directly impacts the stability and growth of our international teams. 

What We Offer You:

• Hybrid office attendance policy that sees you onsite 60% of your time
• 30 days of “Work from anywhere” program
• 25 days of annual leave
• 100 EUR monthly for food vouchers
• 50 EUR social allowance paid with your monthly salary
• Enhanced maternity and paternity leave policy
• Medical plan including health & dental coverage
• Life and disability insurance
• Employee assistance program

Equal Opportunities Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age or disability or union membership status.

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