ACES Manager, External Fufillment

Amazon is hiring an ACES Manager, External Fufillment in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Amazon has 20,000+ other open roles on Level.
Posted within the past two weeks.

AI in this role

The ACES Manager will lead operational integration and change management initiatives for External Fulfillment (EF + ES) operations. This role serves as a critical bridge between business, technology, and operations teams, ensuring seamless implementation of new processes, programs, products, tools, and technologies. The ACES Manager will own end-to-end project execution from opportunity scoping through design, testing, pilot, roll-out, stabilization, and impact delivery. This position requires strong stakeholder management, process excellence, and the ability to drive adoption of new standard work across a complex seller network while safeguarding operator experience and process workflows.

Key job responsibilities
1. Operations Integration & Change Management:

- Provide operational inputs and requirements on solution design for new programs and process changes
- Review, finalize, and publish operator SOPs in standard documentation (START)
- Facilitate user experience testing and manage operational launches by coordinating with multiple stakeholders (Training, Operations, Business teams)
- Host briefing sessions with Operations leadership teams

2. Project Ownership & Execution:

- Act as overall program owner for assigned projects, taking end-to-end responsibility from scoping to stabilization
- Develop project charters, define project scope, and create Work Breakdown Structures (WBS)
- Manage Catalyst for Change pipeline and ensure compliance with change management tenets
- Drive project execution through pilot, expansion, and pan-India launch phases

3. Metrics & Performance Management:

- Define, review, and finalize operational success metrics for pilot, full launch, and sustenance phases
- Coordinate with Analytics teams for metrics measurement and reporting
- Track adoption and ensure stabilization of products/services before handover to Operations

4. Stakeholder Management & Communication:

- Coordinate with Business, Last Mile/Middle Mile, S&OP, and other partner teams
- Manage training requests and support adoption drives across teams
- Develop and execute communication strategies for sellers, operations executives, regional teams, and senior leadership
- Support resolution of all issues raised by ground Operations teams

5. Process Excellence & Gatekeeper Role:

- Review operator experience and process workflows to safeguard process integrity
- Ensure effectiveness of change management processes and maintain visibility of changes pre and post-implementation

Basic qualifications

- Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
- Experience working with cross-functional teams

Preferred qualifications

- Knowledge of Lean, Six Sigma and Kaizen techniques
- Experience defining program requirements and using data and metrics to determine improvements

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

ACES Manager, External Fufillment at Amazon rates 33 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.