ACM Consultant (S), US Accommodations

Amazon is hiring an ACM Consultant (S), US Accommodations. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions case management, customer support and compliance among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.
Posted within the past week.

AI in this role

Provide holistic case management and support for employee leave and accommodation requests.

case-managementcustomer-supportcompliance

At Amazon we believe that every day is still day one.

We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.

The ACM Consultant provides case management for all types of accommodation request related to life events. The ACM Consultant is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.

Key job responsibilities
This is an individual contribution (IC) role with no direct reports.

Essential Responsibilities:

• Initiate and respond to inquiries about accommodation events, benefits, and options available to employees

• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation in compliance with the corresponding, federal and state laws and policy as defined by Amazon

• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of aan accommodation as appropriate

• Critically assess and adjust the case management plan to an employee’s changing needs

• Address and respond to sensitive situations

• Troubleshoot issues and seek to remove barriers before, during, or after a leave event

• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs

• Identify and solve problems that may arise, sometimes with limited information

• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work

• Communicate regular updates to employees and stakeholders both verbally and in writing

• Ensure compliance with standard work, federal/state regulations, and company policy

• Maintain system records to ensure accurate and timely information/documentation

• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate

• Other duties as assigned

A day in the life
The ACM Consultant provides case management for all types of accommodation request related to life events. The ACM Consultant is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.

Basic qualifications

- Experience in human resources management
- Bachelor's degree in Human Resources Management, Business Administration or a related field
- Experience working in a client/customer-service oriented professional role
- Speak, write, and read fluently in English
- Experience in Human Resources, Claim Management or Leave & Disability management roles

Preferred qualifications

- Experience with HR processes and systems
- Familiarity with HR software, applicant tracking systems (ATS), or employee management platforms
- Ability to manage confidential information with professionalism and discretion
- Problem-solving skills and the ability to handle challenging situations effectively
- Experience working in multicultural or bilingual environments
- Knowledge of labor laws or HR best practices is a plus

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

ACM Consultant (S), US Accommodations at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

ACM Consultant (S), US Accommodations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CR, Virtual.
The job was posted on November 3, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Case ManagementCustomer SupportCompliance

Questions you could be asked

Tell me about a project where case management was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where compliance was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Case Management, Customer Support, and Compliance. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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