DoctolibParis, Paris, France
just now
AmazonPosted 1w ago
L1
ACT Ops Associate(Part-time), INLT-Field
ACT Ops Associate(Part-time), INLT-Field at Amazon scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.
CN, 51, Chengdujuniorpart-time
AI in this role
Validate shipment data, process customs documentation, and provide tier-1 support for seller service queries.
excelwordoutlook
data-entrycustomer-supportlogisticscustoms-brokerage
Contacting with customer if the data/information is unclear/incorrect.
Key in the data/information in system. Make sure the data/information in system is correct and align with SOP/requirement.
Escalating issues and problems encountered in daily work.
Collaborating with origin and destination logistics teams and other service providers to solve shipment issues
Act as 1st Tier support for Seller Service queries related to shipments
Any Add-hoc task assigned by leaders.
Key job responsibilities
2+ years working experiences
Work at flexible schedule/shift/work area, including weekends, nights, and/or holidays if needed
Good at MS Office applications (Excel, Word, Outlook).
Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail, and work independently.
Customer oriented mindset, have a sense of urgency in completing all departmental and personal goals
Willing to take additional duties/tasks assigned by leadership as business related services and products continue to expand.
Good written/read communication skills in English
About the team
The ACT operations team is a team of customs brokers managing the import duty requirements of FBA and external products. We have INLT LLC in US (a subsidiary of Amazon) and 3rd party customs broker in EU & UK, responsible for filing customs entries for goods.
We are the provider of choice for industry-leading customs and trade services for universal importers and exporters, bringing value to traders by simplifying processes, ensuring accuracy, reducing costs, and providing a one-stop suite of trusted solutions.
Basic qualifications
- Experience performing accurate data entry and analysis
Preferred qualifications
- High school or equivalent diploma
- Bachelor's degree in logistics, transporation, supply chain, or business
- Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Data EntryCustomer SupportLogisticsCustoms BrokerageExcelWordOutlook
Questions you could be asked
- Tell me about a project where data entry was part of your work. What did you do?
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where logistics was part of your work. What did you do?
- Tell me about a project where customs brokerage was part of your work. What did you do?
- Walk me through how you've used Excel in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Data Entry, Customer Support, Logistics, Customs Brokerage, and Excel. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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