JobgetherRemote · South Africa
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AmazonPosted today
L1
Advocacy Operations Associate
Advocacy Operations Associate at Amazon scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.
IN, TS, Hyderabadmidfull-time
AI in this role
Advocacy operations associate responsible for monitoring and resolving delivery partner issues following standard operating procedures.
microsoft-office
operationsincident-managementstakeholder-communicationprocess-compliance
Key job responsibilities
Follows SOP or manager's instructions and ensures tasks are quality compliant
· Contributes to project improvement ideas, if applicable
· Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA
· Proactively raises issues/alarms to manager or stakeholders
· Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
· Maintains records of day-to-day work by updating trackers or workflow tools
· Meets predetermined and assigned productivity targets and quality standards.
About the team
Advocacy Operations (AO) supports Amazon Flex to resolve scenarios that impact the delivery partner experience. This is accomplished through: Real time monitoring and offline operational work. The AO team is looking for an L2 associate at Hyderabad site to support the operations team.
Basic qualifications
- Bachelor's degree
- Experience with Microsoft Office products and applications
Preferred qualifications
- Speak, write, and read fluently in English
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
OperationsIncident ManagementStakeholder CommunicationProcess ComplianceMicrosoft Office
Questions you could be asked
- Tell me about a project where operations was part of your work. What did you do?
- Tell me about a project where incident management was part of your work. What did you do?
- Tell me about a project where stakeholder communication was part of your work. What did you do?
- Tell me about a project where process compliance was part of your work. What did you do?
- Walk me through how you've used Microsoft Office in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Operations, Incident Management, Stakeholder Communication, Process Compliance, and Microsoft Office. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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