Agency Lending (Inventory, Earnings/Billing & Client Reporting) Operations, Vice President

Who we are looking for

The Agency Lending Operations Vice President is a leadership role responsible for overseeing the operational support of Agency lending activities, including the Inventory Management of client sell/recall requests, cash investment management support, Earnings/Billing processes, and Client Reporting requirements. This role ensures complete and timely recall coverage, accurate cash management and monthly earnings/billing payment processing/tracking, and client reporting requirements, while leading a global team and driving strategic improvements. The position also involves close collaboration with business partners to drive innovation in processes and systems to enhance efficiency, scalability, and risk management, ensuring operational solutions are closely aligned with State Street’s business objectives, industry practices, and evolving market needs.

Why this role is important to us

The team you will be joining is a part of State Street Markets (SSM). When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to the SSM business unit. As our investment research and trading arm, SSM’s number one goal is to enhance and preserve our clients’ portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world.

Join us if making your mark in the capital markets industry from day one is a challenge you are up for.

What you will be responsible for

As an Agency Lending Operations Vice President you will cover –

1. Inventory Management

• Oversee daily processing of client recall requests (daily sells, proxy voting recalls, liquidations, rebalances, ad hoc client requests) across markets

• Ensure recall coverage is timely and aligns with needed returns

• Partner with global custody teams on trade statuses, adjustments

• Manage sell fail claims, TMPG, CSDR, buy-ins

• Track sell related stats for client management

2. Cash Management, Earnings, Billing

• Forecast and facilitate cash collateral investments in and out of vehicles

• Perform balance proof with investment vehicles

• Ensure accurate monthly Client/Bank earnings reconciliation and distribution

• Reconcile, track, and settle Borrower billing payments/receipts

• Cash account reconciliations; billing dispute management

3. Client Reporting

• Lead client reporting function, serving as key liaison across clients, operations, and technology to deliver accurate, scalable, and controlled reporting solutions

• Manage inquiries and escalations, coordinating across internal functions to deliver timely and effective solutions

• Support strategic initiatives and new products by assessing upstream/downstream impacts to client reporting and devising solutions to meet client data needs

4. Risk & Control

• Identify and mitigate operational, settlement, and counterparty risks

• Ensure strong internal controls and adherence to audit requirements

• Investigate and resolve cash breaks, fails, and counterparty discrepancies

• Provide viable solutions and KRI’s to reduce and/or eliminate risk to Agency Lending, State Street, and its clients

5. Regulatory Compliance

• Ensure all Agency Lending operational processes comply with relevant regulations, internal policies, and industry standards

• Support reporting requirements and regulatory audits

• Participate and track internal and external audits throughout the year, ensuring all deliverables and action items are handled timely

• Maintain up-to-date knowledge of evolving regulatory/market changes

6. Stakeholder Management

• Partner with Front Office, Risk, and Technology teams to understand requirements, delivering solutions that support business growth and risk mitigation

• Act as escalation point for operational issues working with teams to resolve and/or remove road blocks, and ensuring management transparency

• Maintain relationships with counterparties, custodians, and clearing agents

• Partner with custody teams that support trade management

• Manage relationships with external vendors and technology partners, ensuring optimal performance and value from third-party platforms and services

7. Team Leadership

• Manage and coach operations staff and AVPs

• Drive performance, training, and development

• Promote a culture of accountability and continuous improvement

8. Process Improvement & Projects

• Identify emerging technologies and process improvements to drive operational efficiency, trading profitability, risk reduction, and enhanced client experience with Agency Lending products

• Participate in system implementations and strategic transformation programs

• Enhance scalability and efficiency of operations

• Partner with business leaders, risk, compliance, and technology teams to understand requirements, delivering solutions that support business growth and risk mitigation

Education & Preferred Qualifications

• Bachelor’s degree in Finance, Economics, Business, or related field is preferred

• 12+ years of experience in financial services operations, with focus on Agency lending

• Strong understanding of Agency Lending products and processes (e.g., trade lifecycle management/collateral, Earnings/Billing, vendors)

What We Value

These skills will help you succeed in this role

• Leadership and team management

• Strong analytical and problem-solving abilities

• Attention to detail and risk awareness

• Excellent communication and stakeholder management

• Process improvement and project management

Additional Details

• Fast-paced environment

• High interaction with trading desks/client management, counterparties, and global custody teams

• Time-sensitive operations aligned with market hours

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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