Aim Buyside Client Support Specialist, Enterprise Services - Financial Solutions

Bloomberg’s Multi-Asset Risk System (MARS) and derivatives data and valuation services (BVAL OTC) offers a comprehensive suite of risk management tools that delivers consistent, consolidated results across our client's entire firm. MARS is powered by Bloomberg’s world-class pricing library, market data and mortgage cash flow engine, and together with BVAL OTC enables front office, risk managers, middle office, collateral managers, and other financial professionals to analyze their trading and investment portfolios, manage and mitigate their exposure, and ready themselves for any turn of events.

As part of Bloomberg’s Enterprise Relationship Services (ERS) offering, we provide a premium, high-touch service model designed to help clients maximize the value of our risk solutions through deep expertise, proactive engagement, and strategic partnership.

What’s the role?

We are hiring experienced risk professionals to join our Enterprise Risk Services team as Risk Services Specialists, a group of domain experts responsible for delivering a differentiated, premium service to our most strategic buy-side clients.

This is a client-facing, senior specialist role that combines risk expertise, product mastery, and commercial impact. You will act as a trusted advisor to risk managers, treasury teams, and senior stakeholders, helping them optimize their workflows, deepen their use of MARS, and unlock additional value from Bloomberg’s risk ecosystem.

You will play a key role in driving client adoption, supporting sales initiatives, and shaping product development, while delivering an exceptional client experience.

The role can be broken down into 4 core areas:

Client Partnership & Service Excellence

Act as a primary point of contact for strategic ERS clients, delivering a high-touch, consultative service experience. Build deep, trusted relationships across client organizations and provide tailored guidance on risk workflows, analytics, and best practices.

Proactively identify client needs, anticipate challenges, and deliver solutions across support channels (chat, tickets, calls, and on-site engagements).

Product & Domain Expertise

Develop and maintain deep expertise in MARS, BVAL OTC, and associated workflows across asset classes. Stay current with market developments and regulatory changes, translating these into actionable insights for clients.

Serve as a subject matter expert, helping clients interpret complex risk analytics and implement best-in-class approaches.

Commercial Impact & Growth Enablement

Partner closely with Sales to support revenue generation, including identifying expansion opportunities, contributing to client engagements, and supporting ERS adoption.

Provide structured client feedback and market intelligence to Product and Engineering teams, influencing roadmap prioritization and driving continuous improvement.

Operational Excellence & Innovation

Lead onboarding of new workflows and use cases, ensuring seamless client integration.

Identify gaps in processes and workflows,and introduce scalable solutions to enhance efficiency and service quality.

Effectively manage client communications during incidents or escalations, ensuring transparency and trust.

We'll trust you to:

· Own the end-to-end client experience for a portfolio of ERS clients on the MARS platform

· Act as a trusted advisor, delivering expert guidance on risk analytics, derivatives valuation, and portfolio workflows

· Build and maintain senior stakeholder relationships across front office, risk, and operations teams

· Drive client adoption and usage of advanced MARS capabilities and ERS services

· Partner with Sales, Product, and Engineering to improve client outcomes and platform performance

· Translate client needs into actionable product feedback and commercial opportunities

· Lead client training sessions, workshops, and strategic reviews

· Manage escalations with urgency and professionalism, ensuring effective resolution

You'll need to have:

· Minimum 4 years of experience in Financial Services or a Financial Technology company

· Experience in Derivatives (from the buy-side or sell-side, or vendor selling or supporting derivatives market data and risk analytics tools)

· Experience in building relationships across various stakeholder levels (e.g. technical contacts, product managers, traders, executive team etc.)

· Ability to utilize your strong product knowledge, technical skills, and market knowledge to support our Enterprise clients

· Excellent customer service skills

· Ability to assist with product testing and project management work

· Strong multi-tasking and prioritization skills, while being a self-starter and a proactive collaborator

· Demonstrated continuous career growth within an organization

· Strong presentation and communication skills in English, with the ability to explain complex analytics and recommend best practices

· High level of energy, creativity, flexibility, and dedication - a willingness to focus and commit to finding the best solution for our clients

· Bachelor’s degree or degree equivalent qualifications

We'd love to see:

· Proficiency with market practice on risk management and derivatives valuation

· CFA or FRM qualification

· Prior experience with mortgages (MBS, CMBS, RMBS, TBA’s, CLO’s, Pools, etc.) with an understanding of prepay assumptions in pricing models

· Knowledge of regulations such as FRTB, SIMM, SA-CCR

· Passion for technology and demonstrated experience with API, AI, Python and/or other programming languages

· Prior working experience with the Bloomberg suite of products