Amazon Flex Program Manager, Amazon Flex

Amazon is hiring an Amazon Flex Program Manager, Amazon Flex. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Microsoft Excel, Microsoft Word and CMMS.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.
The role was posted within the past two weeks.

AI in this role

Program manager role overseeing delivery partner programs, improving quality and efficiency through data analysis and operations management.

Microsoft ExcelMicrosoft WordCMMS

program-managementdata-analysisstakeholder-managementprocess-improvement

The Amazon Flex program uses independent drivers - called delivery partners - to deliver to our customers. Through the Amazon Flex app, drivers sign up for the program, schedule pickup times, are guided during routes with the navigation system, and more.

As the Amazon Flex Program Manager, you will be responsible for the strategy and initiatives aimed at improving the quality and efficiency of the deliveries carried out by the program. To achieve your goals, you'll work with diverse areas of the organization, including technology, operations, and marketing. A successful program manager will work to enhance the experience of hundreds of drivers, both within operations and when carrying out delivery routes, through data analysis, identifying obstacles and problem spots, and implementing effective and well-defined standards. These improvements must be balanced with business needs and take into account key operational metrics. Effective stakeholder management skills are essential to balance these competing priorities and delivering effective solutions for our customers and drivers.

Key job responsibilities
Support long-term strategic planning to improve quality and efficiency.
Work closely with the areas of finance, marketing, capacity management, operations, engineering, and program management on process improvement and launch initiatives.
Develop, implement, and oversee reports, ensuring clear visibility of project milestones and performance.
Effectively influence stakeholders through collaboration and effective prioritization.
Be responsible for key performance indicators and work closely with stakeholders to understand everyday opportunities and challenges in order to implement short and long-term solutions.
Monitor the execution of projects and ensure that the delivery is at the appropriate quality level and in compliance with the expected deadline.
Navigate and resolve ambiguities by applying creative problem solving skills.
Identify and mitigate risks, preventing them from becoming larger problems.

Basic qualifications

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Speak, write, and read fluently in English
- Bachelor's degree in a relevant field
- Experience in program or project management
- Advanced Microsoft Word and Excel experience
- Maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience
- Computerized Maintenance Management System program experience

Preferred qualifications

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience using Microsoft Projects software
- Experience with material handling systems (MHS) installation, operation and maintenance
- Experience working in an analytical environment with cross-functional teams

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Amazon Flex Program Manager, Amazon Flex at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Amazon Flex Program Manager, Amazon Flex is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in BR, SP, Osasco.
The job was posted on October 29, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementData AnalysisStakeholder ManagementProcess ImprovementMicrosoft ExcelMicrosoft WordCMMS

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Walk me through how you've used Microsoft Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Program Management, Data Analysis, Stakeholder Management, Process Improvement, and Microsoft Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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