SwileAnalista de Customer Care JR - [Afirmativa para PCD]
Swile is hiring an Analista de Customer Care JR - [Afirmativa para PCD] in São Paulo, Brazil. Level rates it ; you can apply on Swile.
Level's read on this job
- Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
- Tools and skills the posting cites include customer support, communication and problem solving.
- Level classifies it as a junior role.
- Level lists 30 other open roles at Swile.
- The role was posted within the past two weeks.
AI in this role
Provide customer support and resolve client requests via phone, email, chat, and social media channels.
Requisitos
- Ter pelo menos um ano de experiência em área de customer care/service/experience/support (ou afins);
- Boa comunicação e satisfatório manejo no contato via telefone;
- Habilidade comprovada em trabalhar com prazos e metas;
- Pensamento crítico;
- Tem orientação à solução;
Sobre você
- Gosta de trabalhar em times;
- Gosta de resolver problemas complexos;
- Tem comunicação efetiva;
- Tem habilidade de trabalhar com diferentes contextos e diferentes cenários;
- Bom ouvinte
Sobre nossos valores
- 💜 We are team players: nós nos importamos com nossos colegas e navegamos bem entre áreas
- 🏋 We are doers: temos ano nível de autonomia e entregamos resultados tangível
- 🏄 We move fast: identificamos corretamente as prioridades e assumimos a iniciativa
- 📣 We are ambassadors: entendemos sobre o mercado, o produto e estamos alinhados em torno da mesma visão
- 🍔 We stay hungry: somos resilientes e gostamos de aprender e compartilhar conhecimento
- 🥰 We cherish our values : abrimos mão do ego e aceitamos feedbacks como um presente
O que oferecemos
- 💳 Pacote de benefícios flexíveis super atraentes para você usar como quiser (refeição, alimentação, mobilidade, cultura, educação, etc) dentro do cartão Swile;
- 💸 Bônus
- 🏠 Auxílio Mobilidade
- 👩⚕️ Plano de Saúde e Odontológico sem coparticipação;
- 💪 TotalPass (acesso às melhores academias e estúdios)
- 🗣️ Aulas de inglês.
- 💊 Auxilio farmária
- 🧠 Saúde emocional (sessões de terapia gratuitas com um de nossos parceiros)
- 💰 Swile Shop (desconto em mais de 1.100 lojas e restaurantes)
How we rate this
Analista de Customer Care JR - [Afirmativa para PCD] at Swile rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $98k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where communication was part of your work. What did you do?
- Tell me about a project where problem solving was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Support, Communication, and Problem Solving. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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