Shield AISan Diego, California$130k-$240k
$130k-$240kjust now
MastercardPosted 1d ago
Analyst, Account Management at Mastercard scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.
Mexico City, MexicomidFull time
AI in this role
Manage and support strategic client accounts and relationships for digital payments platforms.
salesforce
account-managementdata-analysisclient-relationsfintech
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst, Account ManagementAbout ArcusArcus' leading Payments Platform enables businesses to launch and scale innovative payment experiences across Latin America.
As part of Mastercard's Commercial & New Payment Flows (CNPF) organization, Arcus is helping modernize how businesses and consumers move money through digital payment solutions in Mexico and across the region.
Overview
The Analyst, Account Management will support the growth, retention, and success of Arcus' client portfolio by providing analytical, operational, and relationship management support. Working closely with clients and internal stakeholders, this role helps drive client satisfaction, business growth, and operational excellence.
In This Role You Will
Support the management and growth of strategic client relationships.
Build and maintain relationships with business, product, operational, and technical stakeholders.
Analyze client performance, transaction trends, and key business metrics.
Develop reports, dashboards, and client-facing presentations.
Identify opportunities for account growth and product adoption.
Coordinate with Product, Operations, Technology, Finance, and Customer Support teams to address client needs.
Support onboarding, implementations, and ongoing client initiatives.
Maintain accurate account information and activity within Salesforce and other internal systems.
Contribute to process improvements and operational efficiency initiatives.
Who We Are Looking For
Bachelor's degree in Business, Finance, Economics, Engineering, Technology, or a related field.
1-3 years of experience in Account Management, Customer Success, Sales, Client Services, Fintech, SaaS, Payments, or a related field.
Experience managing customer relationships and working with cross-functional teams.
Strong analytical, communication, and problem-solving skills.
Interest in financial services, payments, and technology.
Experience with Salesforce or CRM platforms preferred.
Advanced proficiency in Excel and PowerPoint.
Fluent in English and Spanish.
Key Success Measures
Client satisfaction and responsiveness.
Quality of reporting and business insights.
Product adoption and account growth support.
Timely resolution of client issues and requests.
Accuracy of CRM and account data.
Effective execution of client-facing initiatives.
This role offers an opportunity to work at the intersection of payments, technology, and client success while supporting the growth of Mastercard's Commercial & New Payment Flows business in Mexico and across Latin America.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Account ManagementData AnalysisClient RelationsFintechSalesforce
Questions you could be asked
- Tell me about a project where account management was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where client relations was part of your work. What did you do?
- Tell me about a project where fintech was part of your work. What did you do?
- Walk me through how you've used Salesforce in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Account Management, Data Analysis, Client Relations, Fintech, and Salesforce. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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