Analyst, Operations

Visa is hiring an Analyst, Operations in Warsaw, Poland. It pays PLN 129k-PLN 212k a year and Level rates it ; you can apply on Visa.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Cpq, CRM and sales operations.
Level classifies it as a junior role.
Level lists 835 other open roles at Visa.
The role was posted within the past week.

AI in this role

Operations Analyst providing Level 1 production and operational support for sales tools, quoting, and pricing execution.

cpqcrm

sales-operationscustomer-supportcase-managementpricing-operations

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Pay Transparency

The estimated salary range for a new hire into this position is zł129.150 - zł212.175 which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program.

Job Description

Role Overview

The Operations Analyst, VAS Sales Tools provides Level 1 production and operational support for sales tools used by Value-Added Services (VAS) organization. This role supports sellers and Sales Operations by managing intake and resolution of day‑to‑day tool issues related to quoting, pricing, and deal execution, while ensuring requests are properly triaged, documented, and routed.

This position focuses on user support, case management, and operational execution, and partners closely with senior analysts, Sales Ops, and Technology teams.

Key Responsibilities

Level 1 Sales Tools Support

Serve as a first point of contact for sellers and Sales Operations regarding Sales Tools questions and issues.
Provide Level 1 support for CPQ and CRM tools by resolving common user issues and requests.
Respond to inquiries related to quoting, pricing visibility, approvals, and basic tool navigation.

Case Intake & Triage

Manage Sales Tools support queues, including case intake, categorization, prioritization, and tracking.
Ensure requests include required information before escalation or handoff.
Escalate complex or system‑level issues to Level 2 / senior analysts as appropriate.

Operational Execution & Validation

Perform basic validation of quote outputs and data to confirm issues before escalation.
Assist with post‑deployment checks and routine validations.
Support UAT activities by executing test cases and documenting results when requested.

Cross‑Functional Coordination

Partner with Sales Ops, Deal teams, and Technology to support timely issue resolution.
Communicate status updates clearly to requestors and stakeholders.
Participate in troubleshooting sessions as needed.

Process & Documentation Support

Follow established support processes and SLAs.
Document common issues, resolutions, and workarounds.
Identify recurring issues and flag them to senior team members for review.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Required Qualifications

Bachelor’s degree or equivalent practical experience.
Experience in operations, sales support, or application support roles.
Familiarity with enterprise business tools such as CPQ and/or CRM platforms.
Strong organizational and problem‑solving skills.
Ability to manage multiple requests and prioritize effectively.
Clear written and verbal communication skills.

Preferred Qualifications

Experience supporting CPQ tools (e.g., Conga/Apttus, PROS).
Experience with Microsoft Dynamics CRM or similar systems.
Background in Sales Operations, Revenue Operations, or Deal Support.
Exposure to quoting, pricing, or approval workflows.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

How we rate this

Analyst, Operations at Visa rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Analyst, Operations is an open job at Visa.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is PLN 129k-PLN 212k a year.
The role is based in PL - Warsaw, Poland.
The job was posted on October 20, 2026.
Seniority: junior.
Applications are handled by Visa. Apply on Visa

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Sales OperationsCustomer SupportCase ManagementPricing OperationsCpqCRM

Questions you could be asked

Tell me about a project where sales operations was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where case management was part of your work. What did you do?
Tell me about a project where pricing operations was part of your work. What did you do?
Walk me through how you've used Cpq in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Sales Operations, Customer Support, Case Management, Pricing Operations, and Cpq. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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